Report: #1399001

Complaint Review: Amtrak

  • Submitted: Sat, September 09, 2017
  • Updated: Sat, September 09, 2017
  • Reported By: HOWARDSHORE — Los Angeles California USA
  • Amtrak
    60 Massachusetts Ave NE
    Washington, Dist of Columbia

Amtrak train was very late, no legitimate excuses provided, no water served, no compensation offered, train was very crowded, they do not know how to treat customers right, cheap, selfish, low class Washington District of Columbia

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..
Amtrak Does Not Know How To Treat Their Paying Customers For Their Extreme Lateness!
Water Was Not Even Provided On Their Trains!
Los Angeles, California  90016
Saturday, September 9, 2017
c/o V.I.P. Corporate Executive
60 Massachusetts Avenue, NE 
Washington, District Of Columbia  20002
Regarding:  Very Serious Complaint
Dear Amtrak Executive:
Good Morning or Good Afternoon to You!
How is your day today in sunny Washington, District Of Columbia and/or wherever else You are in the World?
My day is going fine, thank you, except due to the Fact that back on Friday, September 8, 2017, I took an Amtrak Trip from Downtown Los Angeles, California Union Station out to Fullerton, California and Your Train was so d**nBloody Late!
There were absolutely No Warning Announcements, nor any Legitimate Excuses To Explain The Trains' Lateness, however, I was and am still Very Angry And Upset because of it!
That Train did Not Leave The Station until at least 6:21 P. [continued below]....
.....M. instead of 5:10 P.M. which was its' original time which was Well Over One Whole Hour Of Waiting!


Not Only That, but your train was So Overcrowded That I Saw Customers Walking Around Apparently Without Seats (whether that was True Or Not!), that is What I Saw!


Furthermore, because of Your Trains' Disgusting LatenessYour Staff Never Offered The Customers A d**n Thing For The Lateness!


Not Even A Glass Of Water!


Are You Just That StupidSelfish Or Greedy?  Or What?


You Obviously Do Not Know How To Treat Your Customers Right!


Shame On You!


Well because of Your Trains' Lateness, when I arrived at the Fullerton Station to catch Your Bus On The Way To Palm Springs, California, that BusOf Course was Obviously Late Too!


In Addition:  During The Bus Ride On Your Personal Amtrak Bus, there of course were No Plug OutletsNo Wi-Fi and were Quite Warm On Top Of It And I Could Not Even Open A Window In Order To Get More Air Into Your Hot Bus!


.....and of course, There Was No Cold Water Served Either for Amtrak's Lateness and/or For The Major Inconvenience!


Once AgainYou Do Not Have Any Class, nor Know How To Treat Your Customers Right!


For Your Further Information, I am Now Going To Provide You With Some Vital Details From My Round Trip Ticket For Your Reference And Further Review.





Train 784     Pacific Surfliner     Sep 8, 2017     Los Angeles - Fullerton     Departs     5:10 PM     Arrives     (Fri Sep 8)     5:42 PM


Bus  4984     Amtrak Thruway Connecting Service     Sep 8, 2017     Fullerton - Palm Springs (Buses-Downtown)     Departs     6:25 PM     Arrives   (Fri Sep 8)     8:20 PM




Bus 4985     Amtrak Thruway Connecting Service     Sep 16, 2017     Palm Springs (Buses-Downtown) - Fullerton     Departs     3:10 PM    Arrives   (Sat Sep 16)     5:25 PM


Train 785     Pacific Surfliner     Sep 16, 2017     Fullerton - Los Angeles     Departs     6:20 PM     Arrives   (Sat Sep 16)     6:55 PM



Res# 2A3442-27AUG17


Reservation Number:  2A3442



Enclosed, in the attachments, please find several pictures that I have taken showing Your Trains' Disgusting Lateness for your reference and further review.


In Addition:  I have also published Negative Reviews On This Unacceptable Amtrak Experience At The Bottom Of This Very Serious Letter Of Complaint On To Social Media also for your reference and further review.


If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call ME on my cellular phone number at:  (((REDACTED))).


You may also email me back at:  (((REDACTED)))


You may also write back to me at:  c/o Mr. Howard Paul Shore, (((REDACTED))) Los Angeles, California  90016.


I am more than looking forward to hearing back from You with a Positive Response some time in the very near future.


Thank you.


Sincerely yours,






Howard Paul Shore

Angry And Upset Amtrak Customer



Enclosures:  Please See The Attachments For Pictures Showing Your Amtrak Train's Lateness For Your Review And Further Reference.  Thank You.

Enclosures:  Please See Below For Copies Of Your Negative Reviews That Have Been Published On To Social Media Also For Your Reference And Further Review.  Thank You.

This report was posted on Ripoff Report on 09/09/2017 07:00 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.