Report: #1125425

Complaint Review: Amtrak - Washington Dist of Columbia

  • Submitted:
  • Updated:
  • Reported By: Bob A — Punta Gorda Florida
  • Amtrak 8006 Lorton Rd. Lorton, VA 22079 Washington, Dist of Columbia USA

Amtrak Amtrak Auto Train Car finish destroyed by AutoTrain Washington DC

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

My wife and I took the Amtrak Auto Train from Sanford, FL to Lorton VA in December 2013 with an ultimate destination in Baltimore, Md. The train ride was nice but Do Not Take your car. Our car is a 2014 Kia Sorento SX that was 3 months old at the time. I had washed and waxed the car the day before and it was in better shape than showroom condition when it went onto the train in Sanford.

When I retreived the car in Lorton it looked like it had just finished racing in a muddy field; as a result, if I tried to clean off the dirt without water it would have ruined the finish and the attendents were telling everyone to hurry along. Next morning (Saturday) in BaltimoreI washed the car and found the hood was severly scratched and gouged a total of 27 locations. I immediately called Amtrak who advised the complaintd department did not work on weekends but did provide a case number. Due to the complaint department being on holiday I was unable to talk with a representative until 30 December (10 days later).

Amtrak Insurance company said that since I did not report the damage at the time the car was returned, they stated that they could not have done the damage and I must have caused the damage. As a result I am on the hook for $500 to repaint the hood on my 3 month old car.

Bottom line is hte auto train is OK for the personnel transport portion but do not put your car on the train unhless you are prepared to wash your car in the reception area of Amtrak prior to departing.


This report was posted on Ripoff Report on 02/21/2014 11:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/amtrak/washington-dist-of-columbia/amtrak-amtrak-auto-train-car-finish-destroyed-by-autotrain-washington-dc-1125425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now