Andrae Michaels National Portrait Company Poor Customer Satisfaction!! Want to wait months for product that is PAID for? Cheyenne, Wyoming

Three months ago, we went to the Andrae Michaels studio because they were new in town. Part of my order included a $150 dollar blanket; I was told that it would take 6-8 weeks to get my product. Well, 3 months have come and gone and still no blanket!! 

Once the 8 week period passed, I called the studio manager, Lisa.  I have called several times this past month, each time being told "I'll call you back" and never received a phone call back.  The owners Kipp and David attribute a tremendous amount of their company's success to the high-morale and positive attitudes of their employees, sorry to tell you but that's not Lisa! After getting the runaround from her and being told repeatedly that she'll call to find out what happened, she became VERY rude, interrupting me, and saying that she is only the middle person, while repeating the same line again (she'll call to find out what's going on).

Finally, I called the corporate office and was told "I'll get a free CD of my pictures and they will reorder the blanket" and that I should have my blanket in two more months. When I requested to have my money refunded, I was told this would not be possible because I had ordered a blanket. A blanket that they just put in the order for!!! This is supposed to be great customer satisfaction? Five months to receive a blanket and a free CD. I have a sour taste in my mouth from the rudeness and "too bad" attitude.

What happened to customer satisfaction? Does this company not rely on positive feedback from previous customers to get new customers? Sorry, Kipp and David, I am not sure how you'll achieve the goal of becoming the largest photography company in the nation with no customer satisfaction!

Tina, Cheyenne, WY