Andrae Michaels National Portrait Company Andrae Michaels Uses Deceptive and Aggressive Salesman Colorado Springs Colorado

We at Andrae Michaels do not offer a free giveaway, rather an appointment for $10.00 to have your portraits done, this includes a 10x13 portrait without obligation to purchase anything further. We have a strict no means no policy. In regards to the complaint listed, the consumer never contacted our office directly rather just assumed that thier money would not be refunded. We received 4 emails on a Sunday regarding the situation from the customer, in which we responded twice informing the customer that we would be more than happy to rectify the situation. We also called the customer using the information that was provided to us from them to let them know that we would be returning their check and it would not be deposited in our account. We have not heard from the customer regarding our attempt to make the situation better. Regardless, they will be receiving thier original check in the mail. We service over 10,000 families a year and provide them with family memories they can cherish for a lifetime. It is our goal to make sure that our customers feel satisfied with the service and product they receive.