Angie's List Angie's List Is A One Sided Company For Their Members ONLY; Screw The Service Providers Indiana Internet

First, we would like to thank you for taking the time out of your busy day to read this. We hope that our professionalism, integrity and honesty will help you in making the decision to hire us.

Angie's List (AL) is a ONE sided company. We were Service Providers (SP) for 10 years up until October 13, 2014 but no longer hold that position as Angie's List has made the decision to "excluded us from category and keyword searches and maintain our ineligibility to advertise or obtain a Super Service Award". This decision was made through the Angie's List SP Integrity Department because we "stood up" for our Company by responding to a review that was recently placed on our page.

AL states that they have an open forum when it comes to reviews, however that is a COMPLETE & BLATANT lie. AL allows the Members to write whatever they want, whenever they want and about whomever (SP) they want even if it is NOT the truth.

Example #1
If A Member states that they called a SP and that SP did not return the call, AL permits that Member to write an "F" review...

Example #2
Members are allowed to upload pictures along with their review, but what do the SP get? Oops, nothing! SP are only allowed to reply to the review in writing but at NO TIME are SP allowed to upload any before and after pictures.

Example #3
Member's Refund... SP do not deal with refunds if we have not performed any work. That is the SOLE responsibility of AL. A few times we have had to provide refunds directly through AL for different reasons, (scheduling problems or project not under our "scope of work") but did you know that Member Services will tell the Member that they HAVE TO provide an "C-F" rating for a refund? Yes, that is correct! A Member MUST provide an "C-F" rating in order to escalate their refund request... So in the meantime, the SP's overall rating and reputation are damaged while AL verifies information from both parties, (sometimes this can take weeks) so in the meantime, if another Member views our profile, they view these "F" ratings.

Example #4
Members are permitted to write a review on a SP even though it is the wrong Company they are writing a review about. Yes, this has happened several times. Members have called in or emailed a review on L&D Renovations when we don't even know of this Member. In fact, after receiving a recent "F" review, we contacted AL and explained that the Member made a mistake in the SP's name, but nothing was done. We had to actually visit this Member's home only to find out that this Member DID hire a SP (Not us) and when she requested a review form to fill out, AL emailed her one with our name on it. Not noticing that the SP name was incorrect, she completed the review and submitted same. It is too late now, but it took us to drive to her home and request that the Member retract her review. Again, AL did NOTHING! It's pretty sad that we had to take time out of our busy schedule to track down a Member to save our a*s!

Example #5
The last 'F" review, dated September 30, 2014 was the review that made us write "Our View On Angie's List". This Member lied throughout his entire review and AL did nothing to stop it. When we called him "out on it", that is when L&D Renovations' contract was terminated. He stated the following but "for some unknown reason" this Member's review has been deleted however our response is still up for Members to view... I guess, he figured out that he was caught in several lies.

Member Comments: I called to find out if they were available they said they could go over the house, give a price and then go to work the next day. My fear was because they had a $250 coupon that there rates would be jacked up to give the appearance they where giving you a discount. Prior to them coming we had gotten prices from both Lowe's and Home depot to we had an idea. There charges would have been 3 times the amount the store would have charged me. So much for coupons and deals, it would have worked out to over $100 hour per worker. good money. . I was strange when I asked if I should buy the coupon on line she was insisted that they would just give me the discount and not to worry purchasing it on line with Angies?? strange. We refused to do work with them, it they can't be trusted with the little things how could you trust them with the big things... Beware of folks barring gifts, be a smart consumer and know what other charge. !!!!!

Members pay a annual fee $40.00 (sometimes changes), but did you know how much a SP pays? Thousands a month! To upload our SP's information without any advertising, that's free. Advertising rates depend upon what the SP wants... (We have paid $60 - $160 per month) Now for the Member's Big Deals, that is where the fees go "through the roof". Those fees range from 25% - 50%... (The most we have paid is 40%)...  Oh, but wait... SP can not offer Big Deals unless we advertise. You see Members, when you buy a big deal, we DO NOT get all of the money... Yes, that is correct. When a Member purchases a Big Deal, the credit card information is given DIRECTLY to AL. We, the SP do not see that information WHATSOEVER!

Example #1
A Member purchases a Big Deal for $149.00; SP only receives $89.40

Example #2
A Member purchases a Big Deal for $250.00 for $500.00 worth of labor; SP only receives $150.00

Example #1
A Member purchases a coupon for $1000.00 for an interior paint project ; SP only receives $750.00
 

Now, with all that said, I would like to state that AL's concept works. Members have saved money, while, yes we the SP's also made money, however it is time that Members know what truly goes on "behind closed door". AL's only takes care of their Members. Angie herself should realize that without her SP's she wouldn't have the business (money) she has now. Yes, she also needs Members, however Angie is not "laughing all the way to the bank" from the Member's money, it is the SP fees that help her do that.

Oh, and SP's can't even talk or email Angie directly. We do not have the right to know or are NOT important enough for that.