AnswerNet Poor service and unprofessional. Willow Grove Pennsylvania

AnswerNet is the most unprofessional company I have worked with.

They did a poor job, mishandled calls, didn't answer calls. One customer waited 7 minutes before hanging up; cost me jobs by telling customers that, "we don't do that" when it is the main service of our business.  I have a restoration business and received calls around the clock and pay as much as $300 a lead and is important that someone answers the phone.  They missed several phone calls after the customer let the phone ring for several minutes (6,7 & 7).  They said that it was a month to month agreement but they continued to bill me after I canceled my services, indicationg that the email I sent informing a manager that I wanted to cancel was not enough. They sent me to collections for services they Supposedly provided after I canceled, even though they handled zero calls because the calls were redirected to another answering company that did a great job and are half the price!  The employee I was speaking with even said that it was rediculous but they have to charge.

AnswerNet is a very unprofessional company with extremely poor answering representatives and I have recordings of their representatives and it is embarassing how poorly they represented my company.  Customers hung up because the rep sounded so lost, confused and unprofessional.  

If you are considering answernet I suggest that you save yourself and your company money and loss of customers and keep looking, this is by far the worst customer service and worst communication I have ever dealt with.