Report: #1271149

Complaint Review: appliancesconnection.com - Nationwide

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Ripoff Report is Xcentric Ventures

Submitted: Mon, November 30, 2015
Updated: Mon, November 30, 2015
Reported By: gmacrock81 — Overland Park Kansas USA

Author Not Confirmed

Why?

appliancesconnection.com Nationwide USA

Phone:
Web: appliancesconnection.com
Category: Furniture & Furnishings

appliancesconnection.com Knowingly Shipped Damaged Items Brooklyn, NY Nationwide

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We ordered a hood from your website in the fall of 2014. As a result of some unforeseen circumstances with the project, in addition to the birth of my second daughter (she had a rather long stay in the NICU after her birth), we were only able to open the package a few weeks ago.

Upon opening the package, we realized it was damaged. To make matters worse, we noticed that the package had already been returned by a previous customer due to this damage. Your company decided to ship it to me anyways.

I spoke with Calvin in your support department who informed me that he could offer a 50% discount on a new hood. I have made several attempts to get in touch with him and have sent him multiple emails.

At this point we are going to file a complaint with the BBB (not that it matters to you, as the business already has a NR as the official rating). We will also be filing a suit in small claims court with our local district.

Its not about the money to us. Its about the manner by which you run your business. Calvin has a responsibility to follow through with his commitment to honor the 50% discount he offered.

This company knowingly ships damaged items in the hopes that the customer will not notice.

This report was posted on Ripoff Report on 11/30/2015 07:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/appliancesconnectioncom/nationwide/appliancesconnectioncom-knowingly-shipped-damaged-items-brooklyn-ny-nationwide-1271149. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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