Arase Law Firm Arase Law Firm A big rip off. Beware!!!!! We lost our home.Westminster California

I am dealing with the same company. The number I have for Liberty Docs is:

(949) 313-2028

You will get through to a woman called Anouchka Fairon

She told me she was the sister of the owner of the company.

Hope this helps you!

My husband and I have had a phone conversation with Mr. Arase. It seems he is trying to help our situation. As I get updates I will update this report.
Dolores

My husband and I have had a phone conversation with Mr. Arase. It seems he is trying to help our situation. As I get updates I will update this report.
Dolores

My husband and I have had a phone conversation with Mr. Arase. It seems he is trying to help our situation. As I get updates I will update this report.
Dolores

You robbed and cheated them! If it is not satndard practise to advise clients to not pay their mortgage payment, why did you do it? Was the individual fired that did this. Apoligising for destroying the lives of people (or attempting to) doesn't cut it my friend.

You ripped off these people and you should pay for it. Although I don't know whether they lost their home or not, your actions are inexcusable. At the very least, you cost them more money and YOU should pay for it. YOU own the company, YOU are responsible!

Just like a lawyer, talk your way out of responsibility and blame others for your screw ups. Better yet, let's blame the desperate clients, YEAH THAT'S IT.

While I cannot speak to the specifics of a particular case or client because of confidentiality in the attorney-client relationship, I have spoken with the client in this case and explained the situation and challenges the firm has experienced and how we will be addressing their concerns.

The state of the real estate economy and the poor health of the economy in general has greatly increased the demand for work-out, loan modification, and similar services that the firm provides. The increased demand has created a large number of requests for the loan servicers/lenders. This has dramatically lengthened the amount of time it takes to successfully complete a workout plan as the servicers were not equipped to handle the influx of requests.

In the recent past, the firm could complete a work out for a client in 6-8 weeks. As such, the firm created a business model to successfully address the needs of each client and then respond to client service issues in an timely manner. The increased service completion time has had a detrimental effect on the firms finances as the model was based on a 6-8 week completion time. Completion times from the servicers now takes approximately four months after the submission of information. The increased time dramatically raised our costs of doing business. Unfortunately, this lead to a cut back in staff, and as a result the response time in customer service suffered.

I am aware of the problems we have experienced on the client/customer communication side. This situation is now being addressed through technology and staffing solutions on the client/customer service side. With the availability of these new resources we are developing new client services department to quickly address all client questions and reponses.

As a matter of policy, the Arase Law Firm does not advise anyone to not pay a mortgage payment. We let our clients know that many loan servicers will not work on mortgages that are current or those that are current are given the least priority.

Further, Arase Law Firm does not guarantee any particular result or outcome. The changing workout and modification policies of the lenders has created an environment where outcomes are not always certain. We cannot predict a specific outcome with certainty.

I've communicated my apologies personally to this client and do so to others who have experienced the stresses caused by this situation. I remain committed to resolving the issues that we facing on a business and personal level, and assure people that we will not be a company that "disappears" after undertaking a commitment. Whether through completion of service or other means, I take very seriously the fulfillment of our obligations.

I am open to answering all questions or concerns at da@araselaw.com


David Arase
Attorney at Law