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Report: #1407963

Complaint Review: ASUS - Fremont California

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  • Reported By: Waldo — Orchard Park New York USA
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  • ASUS 800 Corporate Way Fremont, California USA

ASUS ASUSTeK COMPUTER INC. Didn't honor warranty on repair for Chromebook Fremont California

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Sent in an ASUS chromebook for repair. This was a gift (12/2016) for my 8 yr old gransdon.  Machine's screen would not come on. Used ASUS Fed Ex carrier at ASUS expense; they sent me a shipping label that was prepaid.  

They claimed the screen was cracked when they reciived it even though I had packed it with 2 inches of foam to protect it. The pic they sent showed a 1/4 inch dark sport near the bottom which they said was the crack which I challenge. It didn't look like a crack to me. They offered to repair it for $210 which is more than what I paid for it. The warranty doesn't cover cracked screens apparently. I really think they manufactured this whole thing so they wouldn't have to repair the machine. 

I asked the online rep to file a damage claim with their carrier, Fed Ex. That was not approved by ASUS. 

So now I'm stuck with a non-working Chromebook and a very disappointed grandson. Never will I buy another ASUS product and I will do everything in my power to let everyone I know what a bad experience I had with ASUS. 


This report was posted on Ripoff Report on 10/23/2017 09:13 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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