ATG Stores Returned merchandise - stole $500!! NO REFUND, HORRIBLE CUSTOMER SERVICE, LIES! Kirkland, Washington

Purchased chaise lounge from ATG.  Called week after week, same story "will be on truck soon" at Klausner.  Finally, after 16+, I cancelled order.  Then when I called back to make sure Visa refund processed, I was told "the merchandise was 'in route on truck" and order "could not be cancelled."  Was told 2 different stories in matter of 2 hours. (I keep detailed notes, I am a therapist).  The manufacturer is only 4 hours from my home, but was "in route" for weeks from that point each time I called, and was given another excuse as to why the order was not arrived.  Told I did not want the order and I had cancelled. 

CSR, Bashi, told me to write "refused" on the order when it arrived.  I did for 2 reasons: 1. Had already cancelled order, and told how to cancel order when it arrived to get refund; 2.  Order arrived "not as pictured in ATG website advertisement."   Wrote Refused on Home Delivery Way Bill - Driver Called ATG Customer Service and the merchandise was returned to my knowledge. 

Weeks went by and I was told stories about the merchandise "being on a truck in Indiana," etc. etc.  I became suspicious and called manufacturer in NC for the truth as a relative works there.  Returns Processor emailed me a copy of their policy with ATG stores: They never take returns from ATG, only drop ship for them.  I was lied to from the beginning from ATG Customer Service.

To date, over a year, in trying to get my $500 back, I have not received any money back.  I do not have the merchandise.  I have requested over and over that a Manager call me with no resolution.  I refuse to be stolen from as a customer in the Marketplace.  I will not give this up and I will make this as public as possible with every angle - Clark Howard show, TV, etc.  I am a single Mother and cannot afford to give away $500!

Do not purchase anything from them, ever!  They lie, they steal, and their Customer Service Representatives are some of the most rude, foul-language, vulgar individuals I have ever encountered.