Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1206420

Complaint Review: ATS Diesel Performance - Arvada Colorado

  • Submitted:
  • Updated:
  • Reported By: Damien — Mt Pleasant North Carolina
  • Author Not Confirmed What's this?
  • Why?
  • ATS Diesel Performance 5293 Ward rd. Arvada, Colorado USA

ATS Diesel Performance 3rd ATS transmission to fail Arvada Colorado

*UPDATE Employee: ATS rebuttal

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

3rd ats trans in truck and it is bad w/about 5000 miles on it. manager and owner at ats will not even call me back after several messages 
I oiginally bought my ats 5R110 with ats converter and ats deep pan from a local dealer(which is no longer a dealer because of not getting paid for warranty work, his words)in march 2008 for $6180.94 including labor and shipping. that one lasted about 3yrs. 4mo. 40,000 miles before it went out the shop I got it from found large amount of metal in filter and fluid so he sent it back and the repaired or replaced it which cost me about $1000.00 in labor and shipping. no. 2 lasted about 1yr 8mo. 19,000 miles before it overheated welding the clutches together. this put me right at the 5yr mark for the warranty but no where near the 500,000 mile limit.

The original shop is not a dealer now so I had a different shop remove it and ship it back (AGAIN) costing me about another $1000.00. this time ats told me that the replacement did not come with a warranty because my 5yrs was up. which I told them I felt like I should get one since their transmissions don't seem to be holding up but they did not agree. no.3 lasted about 1-1/2 yrs but only about 5000 miles before it has started having several issues. I was talking with a person there trying to resolve my issues and he seemed very helpful until he noticed that my warranty was up but I did tell him that it was up when I first talked to him but apparently he forgot. So I decided to talk to the manager Mike to see if he could do anything for a customer that now has about $9000.00 invested in a trans that still doesn't work, but after leaving several voicemails and having the girl that answers the phone write down a message to personally hand him just incase he wasn't getting the voicemails he still will not talk to me. so I looked up the owner Clint Cannon called him and even messaged him on facebook with no response. ats builds transmissions for sled pulling drag racing and any other kind of abuse you can throw at it. my truck has minimal power upgrades, stock turbo, stock injectors and has never hooked or been on drag strip all I use it for is pulling my 6000lbs camper a few times a year and some road trips, but their trans cant even handle that.   

This report was posted on Ripoff Report on 02/03/2015 12:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ats-diesel-performance/arvada-colorado-80002/ats-diesel-performance-3rd-ats-transmission-to-fail-arvada-colorado-1206420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

ATS rebuttal

AUTHOR: ATS Ryan - ()

POSTED: Wednesday, February 04, 2015

I would like to clarify this "rip-off" report posting. I work for ATS Diesel Performance. We would just like to say a few things to clarify this story. This customer did purchase a transmission from us via a dealer. He has had a warranty concern in the past. We never want a transmission failure but unfortunatley these things do happen, however what we try to do is make sure we take care of the customer. We take very careful notes on each customer to make sure that we can help them as completely as possible. One of many things that was not mentioned was there was custom aftermarket transmission tuning installed and that when removed solved "the several issues it was having" but had already caused damage. Also each warranty concern this customer has had, we have repaired the transmission at no cost for the repairs per our warranty terms. Below are a couple links to our warranty terms.  ATS did not claim abuse or try to elude our responsibility to this customer at any time. Every transmission sent out comes with these documents and are signed and returned with the customer's core.

 http://www.atsdiesel.com/ats2/warranty.asp
and http://www.atsdiesel.com/warranty/ATS_LIMITED_WARRANTY_100113.pdf
 
What is also not being mentioned, and is the most disappointing, is that we are willing to repair this transmission at no cost to the custmer other than getting us the unit. Our warranty clearly states the units are coverd for the 5 year term or 500,000 miles whichever comes first. This transmission is 7 years old. We are going above and beyond to help this customer. 
 
As to address contacting the owner of ATS directly. I have personally have had issues with Microsoft Windows in the past however I have not attempted to call Bill Gates as I would imagine Mr. Gates has appointed certain employees to be specially equiped and empowered to handle a Windows problem completely. ATS has a similar structure. While the owner would be happy to speak to you, functionally we have put certain team members in place to be able to efficiently handle your problem. 
 
Finally, ATS is offering to repair the transmission "out of warranty" at no cost to the customer if this report is removed and the transmission is shipped to us for the proper repairs. 
 
We truly hope we can come to an amicable solution, together.
 
Best Regards,
Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now