Report: #1371599

Complaint Review: AT&T Wireless

  • Submitted: Fri, May 05, 2017
  • Updated: Fri, May 05, 2017
  • Reported By: Tim — Kenner Louisiana United States of America
  • AT&T Wireless


AT&T Wireless Turned off phone after payment Atlanta Nationwide

*Consumer Comment: Not the full story...

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 I paid my past due payment at 6am which I had made payment arrangements for. My service was turned off to both of my phones at noon even though I made the payment. Then they day i need to pay $40 on top of my next bill. I called 4 times to AT&T to try to get the issue resolved. I talked to 3 service reps and a manager. I described in full detail my problem. All they tell me as a customer of 6 years is the computer will not all us to make another payment arrangement for a payment which was only 3 days past due, yep that is correct 3 days! I told them i am calling one last time to try and resolve this if I can't I will go straight to another cell phone carrier when I get off phone. End result, they did not work with me and I now need to switch carriers since I use my phone for work I can't be without it for an entire week. I'm done with AT&T and do not recommend them. They will turn your phone off and charge you $40 on top of the bill. I have everything over 11000 followers on twitter and 35,000 subscribers on youtube. So now you bet over 45,000 people will hear about this.

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#1 Consumer Comment

Not the full story...

AUTHOR: Robert - (USA)

I can tell you for a fact you are NOT telling us the entire story.

I too have been an AT&T Customer for many years.  A few months ago I missed the due date by mistake and was sent a text message...5 days AFTER the due date. My phones were not cut off, my service wasn't interupted, and I would have to go back but I don't even think I was charged a late fee. I went online made the payment and all was good.

So this is NOT a case where you were paying on-time and just missed a date by 3 days. There are delinquencies you are not being clear on.  Based on what you wrote here it is very likely that you were even late on paying these "arrangements" and didn't pay the full amount due on your account.  

But I do appreciate the "They didn't WORK with me" mantra for a good laugh.  Guess what they did TRY to work with you by giving you payment arrangements. They could have refused the payment arrangements right off the bat but they gave you a chance and you FAILED.

As for switching carriers, again typical "Entitlement" mentality.  So let me ask you this.  Since no carrier will "unlock" a phone if you are delinquent, you will need new phones when you go to your new carrier.  Again with current delinquencies it is unlikely that a new carrier will give you any sort of credit.  Meaning you will need to purchase a new phone outright and in full BEFORE you get service.  So with the fact that you apparently don't have the money to pay your delinquent balance, how exactly are you going to pay for your new service?

Perhaps you should have had each of your 35,000 subscribers give you $0.01 to help pay your bills when they are due.

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