Complaint Review: audible.com
audible.com amazon.com battle to fix erroneous charges on credit card Internet
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For the past 18 months, erroneous charges every month for $14.95 have appeared on my credit card, totaling $269.10. Ever since these charges appeared, I have utilized audible.com chat, customer service, email and have transcripts admitting error and promising a fix. The charges keep coming. I spent four hours today of my vacation compiling credit card statements, identifying charges, scanning, and the follow-up hasn't even started. No fewer than 48 phone calls/chats/emails today alone with Arlene, Howard, supervisors and countless others with English sounding names. Additionally, I endured customer service reps with bad phone connections, minimal English skills, and multiple hour-long waits that still didn't result in speaking to a supervisor. I am supposed to be transferred to America if I request, but this didn't happen either.
Big corporations send armies of overseas workers earning $.10/hour to perpetuate dishonest practices. No way to be during the holidays or any other time Jeff Bezos Don Katz taking advantage of working class people.
This report was posted on Ripoff Report on 12/26/2016 01:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/audiblecom/internet/audiblecom-amazoncom-battle-to-fix-erroneous-charges-on-credit-card-internet-1345726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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