Audible.com ripoff, terrible service, company treats its users like s*** Internet

Company representative wasted 4 hours of my time on an issue that it turns out took only a moment to solve.  Even that I could forgive as a long-term customer but not a single person in the entrie service department was even willing to appologize for that treatment.  I was also told that I'd be called back about my issue and was not and each successive person I talked to was more and more rude.  Everything from my chats with them to the emails I received all contained numerous incorrect statements that were intentionally and falsely passed off as true.

I used to purchase 100 books per year on average for the last 8 years or so.  Now they have lost my business forever because not a single person at the entire company could muster "I'm sorry you were treated that way" or anything along those lines.

On top of everything else, I was promised a refund that never came.  So add ripping me off by taking my money for a product that wasn't delivered to that list.