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Report: #1510381

Complaint Review: Authorize.net - CA Foster City

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  • Reported By: Peter — Tucson United States
  • Author Confirmed What's this?
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  • Authorize.net CA, Foster City United States

Authorize.net Declined transaction, but charge pending on card anyways. CA Foster City

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I have been a customer of Mickeysplace.com  for a number of years. This year, they  added authorize.net as an intermediary for credit and debit card verification.  A week ago, I placed an order on Mickey's Place, and saw authorize.net now being used by them. I entered my credit card info and billing address..

The transaction was declined - to an AVS mismatch. I retried 3 more times. Still no luck. My order still appeared in the Mickey's Place shopping cart.  I gave up for the night.

The  next morning, I got a text from my credit card, saying the transaction was approved. Curious, I looked up my recent transactions on my credit card's website, and I see 4 pending transactions for Mickey's Place.

Calling Mickey's Place, they confirmed that the 4 transactions were declined.

Calling my credit card, they would not remove the transactions because of the pending status. So now, I had the amount of the 4 transactions deducted from my available credit.

Calling authorize.net - they said that maybe my billing address was not entered right ! They made no effort to look into my transactions.

6 days went by, My credit card still showed the transactions pending. I called them again, and after much persuasion, they removed the pending charges.  I had my card verify the correct billing and mailing addresses. I wrote them down. 

Last night, I tried again placing the order, making positively sure I entered the correct information, and using the same credit card. The AVS mismatch message happened again, and that charge for that order at Mickey's Place is pending. Deja-vu !

That's where we stand, right now.  I am not blaming Mickey's Place - I suggest avoiding authorize.net .  If they decline the charge, it should not go to my credit card as pending, leaving available credit in limbo. If there is a " mismatch" what, exactly is mismatching ? If I don't find out, how can it be corrected ?  I let Mickey's Place know that I will place the order by phone, once the funds for last night's transaction get back on my card.

Authorize.net should change their name to Unauthorize.net.

This report was posted on Ripoff Report on 07/26/2021 10:06 AM and is a permanent record located here: https://www.ripoffreport.com/report/autthorizedotnet/ca-foster-city-declined-card-1510381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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