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Report: #1196414

Complaint Review: Autotrakk - montoursville

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  • Reported By: frustrated — Alabama
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  • Autotrakk 1500 sycome rd suite 200 montoursville, USA

Autotrakk They are not consistent montoursville

*General Comment: First thing to do is get your contract out

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I went to a delearship 3 years and was told that i was buying the car, i told the sales person that ive always buy. Well  Recently ive learn that it was actually lease and not a buy, i was told from the delearship that my auto loan  was for 3 years. Well i call the company  and was told by one of their auto specialist  a few months ago  told me it is  4 years which made it clear that next year it would be paid off next year. I was voluntary turning in my car i only miss 1 payment out 3 years even the boss over the manager specialist  said so. This manager was all nce in the beginning than he told me that it was my fault that  had a misunderstanding  of my contract, he than ask me whyi was turning in the vehicle. I spoke to an  account specialist that if a found someone to take over my payments than the lease would be taken care of and how she would speak to u er manager to let  me know that didnt happen. So i call today spoke with my suppe accoint specialist she told me that another person couldnt take over my payments, however in the same  breath  said  a person could take over the  lease but they would have in the houshold. I told her that this ininformation  was not given me the day before and ask her why am i keep getting different infomation from their employees, did i mention they tol me i have another two years to pay for car. 

Oh did i say i tried trading in the vehicle  for another one and was told by the dedelearship  my car was untradeable.  i found out the car had tiwo previous owners and both owners had accidents kn the car. I toold this to autotrakk and they said that i should've  gotten a carfax report from the dealer. I told the heffer that i ask for a  carfax they said to me they couldn't  provide  me with that information.  My delear told  me that the car had one owner before me and  had no accidents  total b*******.

This report was posted on Ripoff Report on 12/18/2014 07:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/autotrakk/montoursville-1775/autotrakk-they-are-not-consistent-montoursville-1196414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

First thing to do is get your contract out

AUTHOR: FloridaNative - ()

POSTED: Friday, December 19, 2014

First of all, don't believe anything a car sales rep says about your contract. Hopefully you have a copy of the actual contact you signed. Check it to see if it is a lease or a purchase agreement.

Once you have read your contract you will know for sure if it is a lease or not. If it is a lease, it will give you the terms of the lease (end date, payment amounts etc). If you have any question at all, contact a consumer attorney to explain the details of the contract you signed. The dealership has ulterior motives to keep you in the lease or to bring you in and stick it to you with another long term lease. 

Next, go to Carfax and/or any other information source such as Autocheck to see if the auto was in an accident. You can pull your own reports for a nominal amount.

Get all the facts you can about your vehicle. All vehicles can be sold - if you pay off the remaining balance of the loan. Even if there is a lease, the lease will give you the proper way to terminate it. You may have to pay an early termination fee.

You won't know what the criteria is until you read the lease and/or purchase agreement.

Next time don't let the F&I people read the contract to you (or explain the contract). Read it yourself. You will be amazed at what car dealerships stick into contracts when you aren't looking. The first line of defense is to read and understand the contract before you sign. Walk away if the terms are what you want. Never sign without reading.

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