Report: #1335358

Complaint Review: Avanquest software - Internet

  • Submitted:
  • Updated:
  • Reported By: Ed B — Wexford Pennsylvania USA
  • Author Not Confirmed What's this?
  • Why?
  • Avanquest software Internet USA

Avanquest software InPixio Graphics software company tries to upsell to software security France

*Author of original report: Scammer emulated InPixio

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I installed their software and attempted to register.  Don't remember if it was successful.  (Might not have been.)  Later attempt to use generated an error, claiming I installed 2 copies, when I only installed one.

Calling the support number from the order confirmation, I was asked to give permission to access my computer.  Within minutes he's saying "Oh my! Your computer has been violated.  You need protection."  I told him I had Webroot and I was secure, but he immediately started his sales pitch and wouldn't let up.  He was a "Microsoft-certified provider" and would fix my computer for me.  Normally it's $295, but...  I told him clearly I only wanted him to fix my InPixio software that I had purchased and he said that he couldn't.  I said I needed to complain, and he gave me a form to fill out, which disappeared when I typed something negative.

I promptly disconnected from his support.com software.

One final time I asked: Can you do anything to give me access to the software I purchased.  He said no.

Do not purchase software from Avanquest software, or anything branded with InPixio.  These are incredibly questionable business practices.  I don't understand how they are in business.

This report was posted on Ripoff Report on 10/27/2016 01:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/avanquest-software/internet/avanquest-software-inpixio-graphics-software-company-tries-to-upsell-to-software-security-1335358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Scammer emulated InPixio

AUTHOR: - ()

POSTED: Thursday, October 27, 2016

I was apparently sold a bootleg copy of InPixio by a third party.  The company identifies itself with the phone number 877-689-3648, e-mail noreply@upclick.com and support-inpixio@softcity.com, and web address inpixio.upclk.com.

They refused to give me a refund on the grounds that I purchased it 4 months earlier.

I told them the software never worked.  I had registration problems and came back 4 months later.  I told them it was clear that this was a bootleg copy and I had to report them to my credit card if they couldn't refund me.  They refused.

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