Avast Antivirus Refusal of Refund for horrible service that didn't fix problem Internet

I have had Avast for almost a year and overall I thought it was a good product until a recent update that caused it to keep locking my out from using internet, which is necessary for me to operate my business. Originally I though perhaps it was a virus, which is what Avast was suppose to be protecting me from. Either way I gave them a call told them program was acting odd and blocking me from internet and they said they would take a look at it and see if they could fix issue with support and if not I would need to go to certified professional they have on-board to solve problem for a large fee of course.

 The first issue I have is the support didn't even attempt to fix problem they just looked at a few things and then handed it off to certified professional. They used hitman pro to scan PC then reset it and said problem was fixed but they never installed Avast back onto my PC so I ended up having to call them to have them resend license key and then download and reinstall Avast. After install same issues appeared so I had to get rid of it and move onto another program in this case I now have Lavasoft and my internet is no longer being blocked.

 I spent $179 and they say it is non-refundable and the problem was never fixed. The problem is with their software because new security software is not blocking my internet. Also they never mentioned that fee was non-refundable if they didn't fix problem. The fact they didn't reinstall my antivirus says a lot about poor service... I shouldn't have had to call them to do something they should already know to do.

 I told them from the beginning antivirus was no longer on PC due to a scammer faking their phone number and saying it needed to be removed. They told me their service was needed because of scammer having me remove antivirus but turns out the real issue was their software blocking me. The Security system I have with lavasoft is rated better and allows me to get work done. Bottom line stay away from Avast they will extort $179 for poor service that anyone with a mouse button can do better. As stated earlier they just used a free version of hitman pro did a scan and assumed problem was fixed but it was not.

 Personally I will never do business with Avast again nor recommend anyone to them. The internet blocking issue is not new in fact a quick search for Avast blocking internet will reval that this has happened in the past with others.