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Report: #1107787

Complaint Review: Avast Antivirus - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: Neil — New Jersey
  • Author Not Confirmed What's this?
  • Why?
  • Avast Antivirus Select State/Province USA

Avast Antivirus First they mess up my computer, then they want to charge me $180 to fix it!

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I downloaded the Avast "FREE" antivirus software.  I dealt with the popups trying to get me to upgrade, but then a pop up came up and I couldn't delete it.  I shut down my computer because it was frozen on their pop up and then I could no longer get my computer running properly after that.  I could not use my web browsers, I could not open MSCONFIG I could not even start my computer in safe mode.  Finally I got my computer started but no drivers would load.  When I tried to stop the Avast from running it told me ACCESS DENIED even though I'm the admin.

Finally I called and the person told me they can solve the problem...IF I sign up for the $180 package!!!  He then told me that AVAST was not the problem without even diagnosing anything.  I told him that since they created the problem, they should pay me to have it fixed, and again he denied it.

It cost me $200 to get it fixed by a reputable computer service company.  The only problem they found was a bad AVAST.INI file!  So I guess they get you with the free offer and then they blackmail you to fix it!

This report was posted on Ripoff Report on 12/17/2013 04:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/avast-antivirus/select-stateprovince/avast-antivirus-first-they-mess-up-my-computer-then-they-want-to-charge-me-180-to-fix-it-1107787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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