Barrister Global Services Barrister does not pay its techs Hammond Louisanna

Barrister employees approximately 20 in-house technical support agents who are on hand to assist technicians and customers via telephone.  Their goal is to provide a one part/one trip fix for the repair in question.  We utilize the latest training methods and our in-house technicians participate weekly in on-going training sessions to provide them with hands-on repair scenerios to better acquaint them with the kinds of problems technicians and customers may experience.  We also utilize vendor provided help desks to further support our technical team whenever there is a need.  Our in-house technicians are monitored on performance and evaluated on trips and parts per fix on the calls where they are involved.  This insures that they are motivated to provide the very best off site technical support available.

Barrister has been in business for almost 40 years.  We take pride in the work done by independent contractor techs throughout the nation.  From the report listed, the technician indicates he was paid for 2 of his calls.  If we were going to “rip him off” why would we pay for any calls?  There is a process a tech has to follow, and it is included each and every time we sent a work order to a tech.  He is advised over the phone as to what is needed, the price and he is emailed complete details and terms and conditions. 

We have a technician portal where techs can see each service call assigned to him and the status of the payment.  This self service feature is the quickest way to determine why payment has not been paid and what needs to be done for payment to be made.  If the portal doesn’t answer the question, the tech should email payissues@barrister.com including the service order numbers for every call he is claiming has not been paid.  Our team will research and provide him an answer in 5 business days. 

The most common reason a tech is not paid is because he has not returned the part as required by our terms and conditions which are provided with every dispatch.  I recommend that this technician send an email as outlined and let us assist him.  It is perfectly clear that he has not been “ripped off”, as he states he has been paid for calls.  I guarantee him that there is a solid reason for any payment withheld and he should visit the portal or send the email.  When a tech follows the processes, as over 2,000 of them do every year, there will be no problem with being paid promptly and correctly.