Beau Derma/Revita Eye SCAM!! Charged me, although I sent product back, because I did not get a preauthorized return # within 2 weeks of receiving products Santa Ana California

I responded to an advertisement offering free samples of 2 eye creams that are endorsed by Dr. Phil.  They said I would receive a 14 day trial and only had to pay $4.95 shipping and handling for each product, "No Commitments." 

I received the products (just products thrown in a package, that did not look like the pictures I saw, no paperwork) and after 4 days of use, the skin around my eyes became very tight and wrinkly.  These products were definitely not for me, so I packaged them up and sent them back to the company with a note proclaiming how terrible these products are. 

Today, I checked my account balance and saw an $89.95 charge from "tryskinreplenish.com." I had no idea what this charge could possibly be, I never ordered anything from a company by this name, so I called the phone number that was displayed next to the withdrawal on my statement. Mind you, the return addresses for the eye creams I received had the company names "Beau Derma" and "Revita Eye." 

When my call was answered I got an automated message saying, "thank you for calling customer service."  There was no indication of the name of the company I was calling.  After being on hold for 15 minutes, and still not being addressed by a human, I hung up and redialed.  This time, I got a human after being on hold for 8 minutes.

The customer service representative asked what product I was calling about and it suddenly clicked.  I said, "I think I'm calling about "Beau Derma and Revita Eye."  I asked why they withdrew $89.95 from my account and after asking me some verification questions, the (barely english speaking) male said my 14 day trial had expired, therefore I was charged for the products.

I explained to him that I had just put the package in the mail for return because I was not satisfied with the products.  He proceeded to say, "can I have your (I can't remember what he called it) number?"  He went on to say I did not call the company and tell them I was returning the products (and receive a verification code), therefore my return is not valid.  I did not see any indication that I needed a verification code to return these products on their website nor was there a package insert of any sort that could indicate this information.

I pleaded with the man and explained how I am a single mother with no money to spare and this $89.95 withdrawal from my account meant no food shopping for me and my child this week.  I asked to speak to his supervisor.  Here's the response I got... "I am a supervisor, so there is nobody higher than me that you can speak to, we cannot refund your money since you did not return the product properly."  I said, "you must have a boss and I want to speak with them."  He said, "yes, I do, but they are not taking phone calls, that is my job."  I demanded to speak with someone higher up than him and he denied me, once again.

This has created a huge hardship for myself and my son.  This company needs to be exposed for their lack of honesty and misleading information!!!