Report: #1444659

Complaint Review: Best Buy Geek Squad - Cary, NC, San Antonio, TX NC, TX

  • Submitted:
  • Updated:
  • Reported By: Susan — San Antonio TX United States
  • Best Buy Geek Squad Cary, NC, San Antonio, TX, NC, TX United States

Best Buy Geek Squad After canceling, they continued to bill my business account Cary, NC, San Antonio, TX NC, TX

*Consumer Comment: And YOU Own A Business???

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I purchased a computer from Best Buy in May 2015.  I signed up for Geek Squad services and paid an additional $99 to have my data transfered to the new computer.

I got the computer home and found the data had never been transferred.

After calling Best Buy, I was told that the fee, in addition to the yearly service fee was handled by Geek Squad and I could only contact them, Geek Squad.

Geek Squad refused to refund the $99 fee because they insisted the transfer had been done.  I had to go back to the store, get the old computer back and buy the equipment to transfer the data myself.

I cancelled the plan in June 2015 because of the terrible service and the computer itself had to be sold for parts a month later as it simply did not work.

On 5/22/18 I discovered my business checking was being billed for Geek Squad technical support services, I went back and saw that they had been billing my account for technical support services all along with the amounts billed varying wildly.

I called Geek Squad and they immediately cancelled the account but would not go back and look at the previous charges and said that the account had never been cancelled previously.  I have to assume that it was not cancelled either because they didn't like my attitude or they are just criminals.

I don't know what steps to take next.  I have been hung up on five times today and the last time I called, I was told they are having system problems and cannot pull up their own company records.  I was also told I could not speak to supervisors because they would not be able to help me.  

This sounds like some sort of scam out of Jamaica!

Has anyone else dealt with this and do you know if there is any remedy?


This report was posted on Ripoff Report on 05/25/2018 11:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy-geek-squad/cary-nc-san-antonio-tx-nc-tx/best-buy-geek-squad-after-canceling-they-continued-to-bill-my-business-account-cary-nc-1444659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

And YOU Own A Business???

AUTHOR: Perry Mason - (United States)

POSTED: Saturday, May 26, 2018

 Let's see if this is right. You started getting billed for this in mid 2015, right? You thought you cancelled it. Then THREE YEARS later, you "discover" they've been charging you all the while? Let's see, here...this account is YOUR account, right? Your money goes into this account and for THREE YEARS you don't even bother to see what's happening with this account? You've never kept ANY records of account usage nor have you balanced your ledger records with the bank statements? Now you want them to refund all the money! Laughable! If YOU would have properly managed YOUR own account, YOU would have caught that charge the FIRST time it was there improperly! Absolutely incredible!! The dumbing down of America in action!

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