Best Buy(Geek squad) Dallas LBJ/Midway Beware of service policy Dallas Texas

Purchased new lap-top with $200.00 service agreement for whatever goes wrong. Had unit 4 months touch screen stopped working. Took into Geek squad for waurantee'service contract work. They sent it out since they could not fix it. I sent it in the end of Novemebr. Today is February 6th. I called since no-body has followed up and the said they were going to replace the unti.

Here is my rub. They wanted to charge me $99.00 to back up my hard drive before the repair. I disputd that but was told to read the fine print. I backed it up myself and theu sent it away. The service Company is sending the hard drive back to originnal store. I called the local store and asked what was next and if they could take my old hard drive and back up and put information on my next new unit. The reponse yes....$99.00 dollars. They have been very difficult to work with and I believe I was misleaded when purchasing original equipment. Everytime I ask a question the answer is $99.00...why did I buy a full service agreement to begin with?