BestBuy Store - Bestbuy Stores - bestbuy.com Rip off Refund Policy. Don't Spend Over $250.00 Cash At This Store. Mooresville, North Carolina

It sounds like you've got some Best Buy employees trying to justify this stupid method of refunding. What happened to refunding the payment method? The consumer in this case entrusted Best Buy with a cash payment, showing confidence in the company. The company (Best Buy) in return should show the same confidence in their customers. By doing what they did, returning a check in the mail... would also discourage me from buying products again with Best Buy. Especially since I hate to wait 7-15 business days for my money to arrive on a return. It's a huge inconvenience to the customer and should not be dealt with this way.

I work for a company that traces "lost" checks and that process can sometimes take up to about 2-3 weeks, after the time frame given by the company associated with this check. With my experience, checks are lost in the mail regularly and most often than not, we have to kick in and run a trace to make sure the funds weren't cashed. Can you see from his perspective how waiting 7-15 business days is just terrible? Imagine the check being lost... He'd have to wait about 4-5 weeks to get his issue resolved. Bottom line is that Best Buy should entrust their customers and not hesitate to refund cash.

On top of that Best Buy has their headphones... imagine if business was done the way they're handling their refunds? What if customers had the right to take the product then promise to send a check in the mail for payment to Best Buy? I don't think that would fly with Best Buy on EVERY customer. (granted there are credit applications).

Bottom line, Best Buy isn't treating this customer very fairly.

Just about every store you go to will issue a check for larger refunds when you paid by cash.  It is a security measure, so that they don't have to have a lot of cash on hand to cover all of the "possible" refunds.  Because the more cash on hand they have, the higher the risk of them being robbed.

Had you paid by Credit or Debit Card they would have refunded it back onto the same card immediatly.

Not sure how you got ripped off here. They have multiple postings of their return policy in the stores. They give you one on your reciept.

You returned a pair of headphones and Best Buy is refunding your money.

I took a look at Best Buy's return policy and it flat out says that any purchase over $250 will be sent as a check. I'll provide the link but in case it gets redacted, just go to Google and search for "best buy return policy".

http://www.bestbuy.com/olspage.jsp?type=page&contentId=1117177044087&id=cat12098

Refund method
Your refund will generally be in the same form as the original purchase. However when the item was purchased with cash, debit or a check in an amount greater than $250, the refund will be in the form of a mail check mailed within 10 business days of the return.