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Report: #1257009

Complaint Review: Bev Smith Toyota - Fort Pierce Florida

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  • Reported By: jammie — ft pierce Florida United States of America
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  • Bev Smith Toyota 3550 S. US 1 Fort Pierce, Florida USA

Bev Smith Toyota no vaseline and no happy ending Fort Pierce Florida

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 2007 toyota prius had warning on screen "transmission p lock abnormal" that made it so car could not be put into park and emergency brake had to be engaged so car would not roll. Brought it into Bev Smith Toyota for service. Was told it would cost 49.99 for diagnostic. Got call from service dept stating it was water valve assy. Asked why it was not transmission p lock, which was showing on the screen, service dept said "well, it's not so easy to diagnose that" - the diagnostic test shows you need a new water valve assy. They assured us that warning was now off screen and car was working fine. Paid them 785.25 and took car home. The very next morning, got into car and warning on screen came up "transmission p lock abnormal" with same symptoms as before. Took it back to Bev Smith Toyota. Service dept took a part (transmission control module) out of a car that was in for service, put it in my car, and voila - it worked! Then they wanted to charge us another 600.00 to replace what they should have replaced in the first place.  Brought car home, went online, removed transmission control module myself (took about 5 minutes), and ordered part (50.00). So, I paid all of those service hours to have something diagnosed that was not diagnosed and ended up doing the work myself.  Bev Smith Toyota is a ripoff and I will never do business with them again.  We have bought a few cars from them in the past...but no more! I don't mind paying for service, but I expect the car to work when I get it home. They refused to refund any of the labor charges, which I feel they should have.  Save yourself alot of heartburn and money, avoid Bev Smith Toyota.  They say they want to make their customers happy - but all they want to do is seperate you from your money! Consider yourselves forewarned!

This report was posted on Ripoff Report on 09/24/2015 04:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bev-smith-toyota/fort-pierce-florida-34982/bev-smith-toyota-no-vaseline-and-no-happy-ending-fort-pierce-florida-1257009. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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