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Report: #674495

Complaint Review: Beyond The Rack - Internet

  • Submitted:
  • Updated:
  • Reported By: lg1331 — San Diego California United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Beyond The Rack Internet United States of America

Beyond The Rack www.beyondtherack.com SCAM! Took 3 months for order to arrive, order arrived expired, over ten e-mails were ignored, returned items and never saw a refund. Internet

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I was excited to see a discount designer website that seemed legit but I guess "too goo to be true" is very true in this case. I ordered very expensive vitamins in September 2010. I sent 9 e-mails to the customer service email and never once got a non-automated response so they never helped me find my order. Delivery was a max of 15 days but I never saw my item until December 2010. When it arrived, all vitamins were expired. I then tried the customer service phone number and after 45 minutes on hold I got through to an actual human being. The were actually very kind and was very apologetic. They actually acted as if it happens all the time. She told me that I would receive a full refund and they would pay for the return shipping. I followed her instructions. It's now been 3 weeks and I have not gotten a phone call, email, or any refund like I was promised. i know paid for items that I returned. Unbelievable.

I saw other sites with the same situations posted all over it. I should have looked before I ordered. Shame on me. Please don't let this happen to you.

This report was posted on Ripoff Report on 12/22/2010 09:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/beyond-the-rack/internet/beyond-the-rack-wwwbeyondtherackcom-scam-took-3-months-for-order-to-arrive-order-arri-674495. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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