BGH Electronics Absolutely Horrible. Incompetent, rude, total waste of time. Cumberland MD

Horrible, horrible, horrible.  They deserve a zero rating.  Absolutely the worst service experience of any kind I've ever had.  Don't know how these people are still in business.  The house we recently bought in Charlottesville, VA came with a Bertazzoni oven that didn't work.  It was under warranty and for reasons I don't understand at all, Bertazzoni uses BGH Electronics for their warranty repair. 

Have they never read any of their reviews?  Anyway, I was told to call BGH to schedule an appt.  First bad sign was the dispatcher was very rude and short with me over the phone but I gave her a primary and back up day for the visit.  Both days came and went with no shows and no calls.  I called them back and they said "we didn't have any repair people in your area those days so we couldn't come."  What? 

They only come if someone else in the area needs a repair?  So I told them I was available any time, any day.  I would make time whenever they could come.  About a week later, I got a call that someone would be out the next morning at 9am.  About 10am, I called to see what was going on and was told he would be late (duh) supposedly due to car trouble. 

Finally, the guy shows up, stays 15 minutes, doesn't even pull the oven out and says the oven is "wired wrong" and he would have to come back with another person and an appliance hoist to get the oven out because it was too heavy to move.  I explained that the manual said the beeping noise meant a fan wasn't working and he insisted it was because it wasn't wired correctly. So I call BGH and left a vmail to find out when to reschedule. 

A week later I get a call back from the same rude dispatcher who tells me "We are an appliance repair company, NOT electricians.  We can't fix your oven.  You need to hire an electrician."  She again was very short and rude on the phone.  I could see I would get nowhere with this company so found a local appliance repair company that didn't technically work on Bertazzoni and even though it was under warranty, I paid for the repair myself. 

Turns out it was exactly what the manual said it was.  A defective fan that had also burned out the control board.  Bertazzoni to their credit, did send me the repair parts free of charge after I told them how miserable BGH was and we now have a working oven.  Also, the person who actually diagnosed and did the repair (Tracy, from Kraft Appliances in Charlottesville) moved the oven by himself with no problem and there was nothing wrong with the wiring at all.  Bottomline, highly recommend Kraft Appliances in Cville and wouldn't touch BGH with the proverbial 10 foot pole.  Horrible, horrible, horrible.