BGH Electronics Awful customer service, fraud and uncompromising Cumberland Maryland

My one and a half year old $400.00 JVC Stereo broke and after contacting JVC they recommended that I take it to BGH Electronics. Even the day I dropped it off, the lady, who is the business owner's wife, became irritated with me as she wrote down my information because I tried to offer two phone numbers for them to contact me. She only wanted one. That day they told me it would be a few weeks and I paid the $29.95 estimate fee.

After a week or so the tech guy called me to tell me that it would be a few weeks while they waited on the parts. Weeks went by and after about a month I called to see what the status was. The lady told me in a very annoyed tone, "Miss (my last name), you were told that we are waiting on a part." I felt like I was bothering her so I left it at that. A few more weeks went by and it had been about 1.5 months since I had originally dropped it off so I tried to call again. I left a message asking for them to return my call. I did not get a response. I called from the phone number I had given them several more times and they never answered, so I called from a number that they would not recognize as me and they answered. By this time it had been about 2 months since they had it, and the tech guy said that he had just gotten the parts today and he would fix it in the next few days. I set a date about a week from that time for pick up and he told me that it would be done.

When I went to pick it up, the lady immediately recognized me and said in a very inquisitive voice, "Is it done yet," which made me believe that it was not done. I told her how the tech guy told me it would be finished. She asked him right in front of me if he had my paperwork and he said, "I don't know if it's done yet or not." I didn't know if he meant the paperwork or the actual stereo, but he went into a backroom for approximately 10-15 minutes while I waited. Then the invoice did not have any parts listed and they charged me a $10.00 labor fee only. I asked if their work was guaranteed and she said that it was for 30 days.

I took it home and plugged it in and it did the same exact thing that I took it in for within a minute. My conclusion is that they did not do any work to the stereo and gave it back hoping that I would not notice or that it would miraculously work. So I took it back and I intended to get my $39.95 back because I did not think it was fair to give them my stereo again for them to keep it and evade my attempts at contacting them. They refused to give me my money back and the lady was on the phone with her husband, the business owner and handed me the phone (which I thought was extremely unprofessional). He told me they would attempt to fix it for free. I told them that I would not give it back to them because they avoided my calls and they had my stereo for over 2 months without even fixing it the first time. I simply wanted my money back so that I could offer that to another business to fix the stereo.

I have been working through the Better Business Bureau to resolve the issue and I wrote a similar description as above. The business owner responded by calling me a liar and saying that I was just angry. He did not respond to my allegation about them committing fraud by claiming that they worked on the stereo when it seems as if they did not. It is only $40.00, so I don't see why they won't just give in and admit that they were wrong in avoiding my calls, being rude, being unprofessional, committing fraud, and that they are not qualified to work on JVC stereos. I called JVC to report this to them as well.

Please do not take your business to this place. It is not the money that is actually that important, it's that I felt I was treated unfairly. I also don't want to spend nearly $100.00 on repairs for this stereo, which would happen if I did not get my money back and took it somewhere else.

Laura
Mount Savage, Maryland
U.S.A.