BGH Electronics Horrible Customer Service and Scheduling Practices Cumberland Maryland

BGH has terrible scheduling and customer service practices. My refrigerator is leaking from the bottom. I called Whirlpool directly to schedule a service appointment. They scheduled an appointment for me on 1/27/17 between 8am-5pm. They contracted this work order out to BGH- I received a call from BGH on Saturday 1/21/17, but missed the call. I called them back within an hour, but did not receive a response. I called them on Tuesday and left a voicemessage, but no response. I called them Friday (when my appointment was scheduled) at 10am, but no response. I called Whirlpool and they said to continue waiting that I was scheduled for the day. A secretary from BGH called me around 1pm on 1/27 and said that they could not come today and a technician would call me within a few days to reschedule my appointment.

I asked when they would call or when they could reschedule and she told me that she does not schedule service visits and that individual technicians service their own schedules. I asked for the technician who would be servicing my refrigerator's phone number so I could schedule with him. She told me that she could not give me the information and that I should wait for a call. This appointment was scheduled with Whirlpool two weeks in advance, and I took a day off of work to be home for my scheduled appointment. I teach, so I cannot answer my phone during the day if they were to call me back to reschedule during the day, and they do not answer the phone when I call. I asked Whirlpool to re-dispatch my service ticket, and I will NEVER be using BGH again. This is a terrible way to run a business. If they could not honor the appointment that Whirlpool set up, they should have contacted me to reschedule.

When I contacted them, they should have called be back within a reasonable amount of time. When I asked the secretary to reschedule my appointment since apparently no one was coming to my scheduled appointment, she could not. She also could not tell me who to contact to reschedule my appointment or when I should be able to expect a call about my appointment being rescheduled (i.e. "They typically do scheduling on Tuesdays between 9am-11am. Please expect a call during that time to set up your appointment.") I will take a day off of work for an appointment if necessary, but as a teacher I only get 3 personal days per year as they expect us to schedule these types of things during the summer. It is January, and my refrigerator is broken, so I took the day thinking that I was going to get it fixed. BGH is not paying for my lost wages from having to unnecessarily take a day off of work, and I am livid that I wasted my day sitting around for NO ONE to show up. It is now 1:45pm, and I had been waiting since 8am.