Big Fish Games/Big Fish Casino Unjustly banned without any explanation Nationwide

 I was banned without notice from Big Fish Casino (iPhone version). I have contacted them several times to simply obtain an explanation as to why I have been banned. I've read their "Terms of Use" policy, and I found absolutely zero wrongdoing on my part. Below is my communication with Big Fish. To paraphrase, they have nothing further to say (even though I'm left hanging with no explanation from them whatsoever), and the case is closed. I can never access entry to the game ever again. I've deleted the app and reinstalled it, and I get a pop-up with my friend code that prevents me from even entering the game. I have never spent a dime on this game (which is the good news). I had 1,296 gold bars which took forever to accumulate. I've read reviews from other players whom had never spent a dime, accumulated millions, and then were suddenly banned. Ever since this game was purchased by the horse racing people, shadyness has taken over. The only thing that I can think of as to why I was banned is because I NEVER spent any actual money, but on my own accumulated a mass of chips and gold bars. Big Fish doesn't like that, so I was banned. There is no other explanation. What was my unusual activity? How should I know without any specifics from Big Fish? The fact that people (excluding myself) spend literally thousands of real dollars on this game warrants an investigation into this company.

Read below: Customer By CSS Web (February #, 2016 #:##PM) See the email below. I know the terms of service, but I still need a SPECIFIC explanation as to why I've been banned. I believe a mistake has been made. Thanks. Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 72 hours. Thank you for allowing us to be of service to you. Subject Account Ban Response By Email (Big Fish) (February #, 2016 #:## AM) Hey, This is Jesse in Seattle. I see that you went to sign in to your account recently but have received a banned message. I completely understand and can definitely look into this for you. Thank you very much for providing your friend code. After taking a look into your account, we were seeing some unusual activity on the account which violates our Terms of Use and due to this activity, the account has been banned. I have a link to our Terms of Use below: Big Fish Terms of Use Due to the nature of this activity, this decision is final, and we have nothing further to add regarding your account. Further emails regarding the ban will not be addressed. Thank you, Jesse [link removed] In the Pond Tuesday - Saturday Customer By CSS Web (February #, 2016 #:## PM) I suddenly received a pop-up saying that my account is banned due to violation of terms of service DB07DC. I have no clue what I've done, and I'm completely shocked. Any help is greatly appreciated. Thanks. Question Reference # (Deleted by complaintant) [---001:######:#####---] Response By Email (Big Fish) (February #, 2016 #:## AM) Hey, This is Jesse in Seattle. I see that you went to sign in to your account recently but have received a banned message. I completely understand and can definitely look into this for you. Thank you very much for providing your friend code. After taking a look into your account, we were seeing some unusual activity on the account which violates our Terms of Use and due to this activity, the account has been banned. I have a link to our Terms of Use below: Big Fish Terms of Use Due to the nature of this activity, this decision is final, and we have nothing further to add regarding your account. Further emails regarding the ban will not be addressed. Thank you, Jesse www.BigFishGames.com In the Pond Tuesday - Saturday