Big Planet Books bigplanetbooks.com Did Not send textbook, took my payment and said they do NOT give tracking numbers for their packages. Do Not be Fooled by their cheap prices and "safe-looking website" many others on facebook have had Chattanooga, Tennessee, Internet

I was reading the first comment and now im getting worried because i sent an email to the gmail that was provided on that website and i see on my credit card statements that it was paid for. I have been in contact with someone sending emails back and forth and now is saying that there is no order. i just want to know if this is really a scam and if so then how can i get my money back? And IF NOT then how long should i wait for it? It doesnt make sense not receiving an email or confirmation number or anything.

I am a college student and found bigplanetbooks online and I thought their prices were unbelievable as well.   So, I made a purchase.  It was then, I realized this report referencing this company and I started to panic.  However, when I emailed this company, I was overwhelmed by the fast, courteous, and professional service I received.  I feel bad that I reacted based on this report and for that reason I wanted to share my experience.  I don't know the person who contend he was ripped off nor do I know anyone from bigplanet books. 

I just wanted other college student to know who are looking for really great deals that my experience was not this other individual experience.  I received a tracking number and this company did respond to my email.  I basically just like to keep it real!  I felt compelled to join this rip off thingy simply to respond to your post.  To all college students who appreciate a good deal... This company has great deals and I would most def order from them in a heartbeat!  I will recommend this company to other classmates and I have. 

I am sad that the person who made this complaint had issues.  I just want to say that your issues were not my issues at all..

The above comment is not from a teacher. This company does not ship books. And Ellen does not provide tracking.

I saw this report and thought I might set the record straight.  I ordered quite a lot of books for our classroom and they all showed up before the expected delivery date.  We saved a lot of money and the books are all in very good condition.  After emailing them, a customer service rep named Ellen, provided a tracking number for the shipment.  I will definitely use this company again.