Complaint Review: Bil-Ray - Elmont New York
- Bil-Ray 40 Elmont Road Elmont, New York U.S.A.
- Category: Builders & Contractors
I did make contact with a customer service rep, Sheila Cavollo. She contacted the actual contractor, Angelo, who told her that the surface of my house is stucco which is an uneven surface. Therefore the insulation had to be floated. I consulted with 3 licensed contractors who have said that this is incorrect. Insulation with spaces is like a coat with holes in it. What is the point?
Also, the roof was installed using the old flashing which is badly damaged. According to the contractors I have consulted with, the old flashing which is in very bad shape can shorten the life of the roof. I have pictures to support my claims.
Bil-Ray has not responded to any correspondance. I am put into voice mail everytime I call them. Customer service referred me to Mike McPartland, Quality Assurance Manager. Tel # 516-616-4200. He has never responded to any of my 3 returned receipt letters. He never responded to my voice mail. I fear that my time will run out to complain to them. I've been complaining to them since December 2004.
The contract will be one year old in August 2005. I need help, I need a voice. I need them to pay attention. What I want from them is to either correct their work or refund my money. The roof was $6,300 and the siding was $18,600.I am a single woman trying to take care of my house properly and this is what I have to deal with. Please please help me.
I complained to the BBB. Not until April 15th 2005 did I get a response from Mike McPartland, Quality Manager. Well, not really a response to me. It was more like a copy of his "statement of position" which he sent to BBB and copied to me. Basically he reiterated the original explanation which was, the surface of my stucco house is uneven blah blah blah".
New York, New York
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This report was posted on Ripoff Report on 04/21/2005 01:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bil-ray/elmont-new-york-11003/bil-ray-a-sears-company-ripoff-shoddy-work-very-bad-installation-job-elmont-new-york-139752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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