Sears Home Services ,Bil Ray Homes, Bil Ray Siding Told my late mother they had "taken care of" a carpenter-ant nest in the porch of her home Concord New Hampshire

In 2001, Bil-Ray Homes, working as subcontractor for Sears Home Services Vinyl Siding division, sent their contractor/salesman, "CD", to my mother's home to take measurements for and evaluate the installation cost of vinyl siding for her duplex building.  Upon inspection, he found an active carpenter-ant nest in the porch on one side, but assured my mother that he would "take care of it" and she believed him, duly signed papers, and was further assured that the installation had a lifetime warranty.

This was absolutely not true, as in the summer of 2014, well within that "lifetime warranty" period, the ramp leading to that porch FELL OFF THE HOUSE because those selfsame carpenter ants, the ones who were "taken care of", had multiplied, expanded, and eaten a third of the porch!  The nest, rather than being removed and the location properly treated to prevent re-infestation, had simply been sealed up!  The contractor we hired, having some experience in this area, took one look at the nest and determined it had easily been present for "at least" ten years, going by the extensive damage (photos available by request, already provided to Sears for all the good it did). At great personal expense, because SEARS refused to honor their warranty, invoking a never-before-mentioned supposed "statute of repose" involving the work (and to which, in several read-throughs of the paperwork, we found absolutely NO reference), she had to pay to have the ramp, the entire doorframe, part of the porch roof, and approximately 40 square feet of flooring and sheetrock replaced.  This cost well over $7,000.  She was on a fixed income and has since passed away. 

All we got from Sears was a bunch of platitudes and meaningless statements, the equivalent of "oh well, too bad".  Never mind that they hired an incompetent to do the evaluation and measurements.  Never mind that his incompetence then cost a little old woman on a fixed income more than two-thirds of her savings.  They refused to do anything at all for us because it was "too late by statute of repose".    I'm calling out SEARS because they have no idea what true customer service means.    Hopefully, this will help others who have been mistreated by this complete lack of decency and disclosure.