Ripoff Report Needs Your Help!
Report: #398596


  • Submitted:
  • Updated:
  • Reported By: hampton Georgia
  • Author Confirmed What's this?
  • Why?

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

We searched online first for a suburban. Thought we found the pefect one, online, at Bill Heard in Union City Ga. We went to look at it on July 29, 2007. It had a price online of $25,000, this is why we went to look at it. The exact vehicle was there on the lot, although we looked around at the same time. Paperwork just seemed to go too fast, they did not bother to go over our credit report with us, and prior to this we had a good credit standing. Now we were coming to trade also, we had a 2004 silverado, w/ everything the suburban had , just in a truck! They wanted to make a deal, and used his credit card for a down payment of $3,000. Same year as the truck too(2004). Made the deal, went thru and all, took forever to get the tag, cause the lady in the tag dept. decided to take a vacation, but we Finally got it, after more than a 30 period.

They had told us also that they were paying off ther other, this was a lie cause we recieved a notice by mail to pay a remaining $100 and something! I made repeatly phone calls, only to get nowhere. We wound up paying. Not only this but they charged outrageuos fees to us, fees i did not know existed, and $10,000 more on the Suburban than what it was on the sticker, then a much higher interest rate, that was just did they do this. Just wrong. Some of the numbers do not match on the paperwork. We are financing through Well Fargo, i think they are crooks as well. We went to them just yesterday wanting to refinance, only to get lured in there, they wanted us to borrow more money, are they crazy or what? I think they owe us quite a lump sum also. Have you ever heard of a document fee of $500, and for any dealership adding $10,000 more to a vehicle that what is on the sticker. By the time we get through paying this off if we keep it, it will be $60,000. Did i say RIPPOFF! They sold us a veihicle as if it were brand new but it was a used one. Something will be done ...with Wells Fargo too! All of us consumers that deal/dealt with them will get to the bottom of this.

hampton, Georgia

This report was posted on Ripoff Report on 12/06/2008 01:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals


#5 UPDATE EX-employee responds

Stupid is as stupid does

AUTHOR: Unknown - (U.S.A.)

POSTED: Monday, January 26, 2009

First of all think before you talk (or write) Seems to me you were slaughtered in your trade ( owed more than it's worth). You may have good credit but i doubt you actually know how to read credit nor understand how it's lent. They probably raised the sales price to hide your negative equity. Which they can do because they all have addendums on thier cars of about $2,995. And i know this because you went thru Wells Fargo. They do large LTV's ( loan to value) with that includes higher rates. I really wish you incompetant customers would do your homework before you start mouthing off. And another thing why would you use a credit card for down payment?? and not even read what your signing?? I bet your a payment buyer too?? And all your credit cards are maxed out?? I give it less than two years you'll file Bankruptcy. My advice to you is pay fast and drive slow.... that'll help your negative equity.

Respond to this report!
What's this?

#4 Consumer Comment

Bill Heard -- Out of business

AUTHOR: Don - (U.S.A.)

POSTED: Tuesday, December 30, 2008

It's no wonder Bill Heard filed for bankruptcy after hearing stuff like this. Did you really get taken for 60K?? Wow I'm sorry for you. The one in Plant City here closed very abruptly. Employees (salespeople and service) went out to lunch one day and when they came back, they said, "Your services are no longer needed. Bye." and kicked everyone out. I also knew a lady who was promised an Onstar upgrade to the vehicle she bought right before they went out of business.

There was a several million-dollar lawsuit filed against this dealership for deceptive sales practices. Chevrolet also would not give them credit for their large inventory of unpopular fuel inefficient SUVs. Just a few other reasons Bill Heard has gone belly up.

Respond to this report!
What's this?

#3 Consumer Suggestion

Avoid rip-offs like this by taking control of the buying pace...

AUTHOR: - (U.S.A.)

POSTED: Tuesday, December 30, 2008

While you are probably out of luck since Bill Heard dealerships are now defunct at least others can learn from your problems.

You should have researched how to buy a car and avoid problems before you signed all the paperwork. You can find out these items via the internet at such sites as edmunds and consumer reports etc...

Respond to this report!
What's this?

#2 Consumer Comment

Bill Heard

AUTHOR: Michael - (U.S.A.)

POSTED: Wednesday, December 24, 2008

The good news is that all of Bill Heard's dealerships have folded and gone under.
They filed for bankruptcy protection. Bill Heard is also being sued by everyone and their uncles. Mostly the banks he owes a lot of money to.

His liability is listed at between 500 million and 1 billion. His assets are listed between 500 million and 1 billion. Sounds strage but that is what I read. If so then Bill will be broke just paying off his debts. Not to mention settling any lawsuits.

He is done. And customers are again being screwed. You are on the hook for the 60K you allege you owe.

Respond to this report!
What's this?

#1 Consumer Comment

Terms of contract

AUTHOR: Dave - (U.S.A.)

POSTED: Saturday, December 06, 2008

First you should have reviewed the contract before you signed it. As for the additional 10,000, was there a pay off on your trade in? If so how much was it?From the info presented it seems as though you financed your traded vehicle loan in the new loan.

In regards to going over your credit report with you, a dealer or lender does not have to. As for having good credit, there are many factors that are considered when approving a loan and the degree of risk will also have an impact on the interest rate charged. Without reviewing your credit file I could not tell you why you would have a higher APR (I happen to be a manager of a credit department, completely unrelated to any one of the companies mentioned here)Keep in mind that some lenders will have higher APRs and Wells Fargo may be one of them.

If the total cost of the loan will be around 60,000 by the time you pay off the vehicle it would appear that you may have about a 17% apr if you have a 7 year loan based on $35000.

I would suggest you contact a local lender and take out a loan with them at a lower APR and payoff the Wells Fargo loan. If you own a home and have equity you may be able to get a home equity loan though I don't recommend using home equity for something that decreases in value. You can also save finance charges by shortening the term of the loan, or course the payments will be more but you will benefit in the end.

I hope some of this info helps

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now