Complaint Review: BioGeniste - Lewiston Maine
- BioGeniste 41 Canal Street Lewiston, Maine United States of America
- Phone: 888-965-3999
- Web:
- Category: Bait-and-Switch
BioGeniste Charged $84.76 for "Free Trial" Lewiston, Maine *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
*Consumer Comment: I Was Scammed Too
*REBUTTAL Individual responds: Shocked
*UPDATE Employee: Customer Signed Up For A Trial
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Ordered a "Free Trial" for $4.99. Was charged $84.76 on my credit card.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN
ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder
RipoffReport.com
Author of www.ripoffrevenge.com
Rip-off Report
PO Box 310, Tempe, Arizona 85280
This report was posted on Ripoff Report on 06/13/2012 12:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/biogeniste/lewiston-maine-04240/biogeniste-charged-8476-for-free-trial-lewiston-maine-editors-suggestions-on-how-897026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#3 Consumer Comment
I Was Scammed Too
AUTHOR: D Pope - (USA)
SUBMITTED: Tuesday, June 16, 2015
The former employee states that a letter was sent in the box with the product. The only paper in the box with the product was an invoice for $4.95 for shipping, $0.00 for total price of product. There is no other documents in the box as they claim. Afer talking to customer service they have told me several different stories. One that I must return my unused portion at the end of the risk free trial to get my money refunded. Then I was told that they will only refund 50% of the money. My bank told me to ship the product back and give them a copy of the tacking number and they will reverse all charges. So for a free bottle on a risk free trial it cost me $89.00 plus shipping. This is far from a "Risk Free" trial. It is also far from beeing "Free" for the sample. My question is what are they doing with the unused portion of the product? Are they repackaging it and selling what would be considered a contaminated product?
#2 REBUTTAL Individual responds
Shocked
AUTHOR: Hazel - ()
SUBMITTED: Monday, August 12, 2013
I've never been so shocked as to look at my bank statement and see when Biogenist had charged me $95.00. I only tried the trail size for $4.95. I don't want this to happen no more cause it msde me go inyo bank over drsft. This really hurt me that they would do this to a person..I have canceled my account and pray this doesn't happen again. Please stop doing peoples like this.
#1 UPDATE Employee
Customer Signed Up For A Trial
AUTHOR: BioGeniste - (United States of America)
SUBMITTED: Thursday, June 14, 2012
This customer signed up for a 14 day trial, agreeing to the terms and conditions that they would be billed the full price if they did not cancel before the 14 day trial period had ended.
Our terms and conditions are clearly and conspicuously spelled out on our website, so the customer is made aware of the offer terms before, during, and after the ordering process. Additionally, we have toll free telephone support available at 1-888-965-3999 for anyone to call if they have any questions or concerns.
The customer was sent the 14 day trial and the product was delivered to the customer. Our terms and conditions, as well as our toll-free customer care phone number 1-888-965-3999, are referenced again in the paperwork that comes with the product.
Customer did not cancel within the agreed 14 days if they did not want to pay for the product, and customer was charged the full price for the product.
The trial period begins on the order date, and that is disclosed in many places on our website including but not limited to: the order page, the terms and conditions page (required to be agreed to before order is placed), and the order confirmation page. We extend trials all the time for people who email or call in before the 14 day window has passed and are always happy to give customers more time to try the product.
We also allow customers to return unopened product for a refund if that is what the customer wishes to do. We do not do anything that is not disclosed on our website, and our terms and conditions are required to be agreed to before placing an order.
If anybody feels that they have not been treated fairly and they have followed these terms and conditions we would be more than happy to hear from them at our toll-free customer care line at 1-888-965-3999.
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