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Report: #1273393

Complaint Review: Bissell - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Stacey — Rochester New York USA
  • Author Not Confirmed What's this?
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  • Bissell Nationwide USA

Bissell Scam and lack of accepting responsibility for employees actions and quotes Nationwide

*Author of original report: Monetary Issue Resolved

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My conversation with the issue-- Truly insulted by your lack of accountability for your own "company's" actions. Example - I have reviewed the previous representative's email and I'm sorry if he forgot to mention that the DeepClean Lift-Off was on a limited time offer only (72-hour promotion) and the promotion probably expired by the time that you want to purchase it. Your satisfaction will always be our primary concern You're sorry IF he forgot? There was never a question about that. FORGOT? Great customer service and support by your employees, note my sarcasm. PROBABLY expired? Again, your own representatives don't know? Seriously? On the same day I received the initial response, the machine was at full price. Same day!! My satisfaction is your primary concern? How many times do you think you can state falsehoods before you are held accountable? I never asked for a discount or sale in my initial email. It was your employee that made the offer known to me. So I was deceived from the beginning. Isn't that wonderful?? Great job guys!!! At no point in your response did you accept any responsibility for the actions and statements made by your employee. At no point was there evidence of true customer service and support. In fact, you actually made a sales pitch to me instead of resolving the issue! I am of the opinion that your company is nothing but a scam with con artists as your employees. Yes, I purchased the machine. Only because it is exactly what I need. Were there other companies that made a similar machine, I would have gladly paid them more just so your company wouldn't profit from me. I'm thoroughly disappointed and disgusted with Bissell in general now. Here's the last straw for me---- This is what my issue was about. Talk about insulting. Just received this email shown above!!! This is the promo that I feel your company representative scammed me on. I paid full price for this machine instead of the price stated by your representative which you apparently and obviously did not honor or accept responsibility for. I will be reporting this incident to the Better Business Bureau. I will continue to let people know what Bissell really stands for. I will continue to make sure that my friends and family NEVER purchase any product made by Bissell. Was the $60 worth it now? Maybe next time you should consider upholding your promise of customer service as your primary concern.   I cannot stress enough just how much disrespect and just deceit I have been subjected to by this company.

This report was posted on Ripoff Report on 12/10/2015 03:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bissell/nationwide/bissell-scam-and-lack-of-accepting-responsibility-for-employees-actions-and-quotes-natio-1273393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

Monetary Issue Resolved

AUTHOR: - ()

POSTED: Sunday, January 03, 2016

 After numerous and tedious emails, the Bissell Company has finally conceded to the fact that it was their representative's mistake. They refunded the difference that was owed to me. I will still remain wary about any future purchases or products from their company. Thank you. Stacey Rochester, New York

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