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Report: #367190

Complaint Review: Blue Yellow Book - Aventura Florida

  • Submitted:
  • Updated:
  • Reported By: Plymouth Massachusetts
  • Author Confirmed What's this?
  • Why?
  • Blue Yellow Book 20533 Biscayne Blvd. Suite#635 Aventura, Florida U.S.A.

Blue Yellow Book Aka Blueyellowbook.com Charges you $598.00 for product/service you did not authorize then plays back "edited" confirmation Aventura Florida

*Author of original report: Blue Yellow Book aka blueyellowbook.com

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I was contacted by this company in july of 2008 to confirm my business address and telephone number. They made it sound like they worked for the popular YellowBook. They said all of my contact information and asked if it was correct, i said yes. At no point was I told that the call was being recorded.

A month later they called and explained that I had a past due balance with them for a webpage and online listing totaling $598.00. I explained that I have never heard of the BlueYellowBook and the person on the other line said that he could play back the authorization that I gave. After hearing the authorization I realized that they just pieced together the original recorded "yes" into a complete (clever i might add) authorization.

It is completely froadulent. In fact they never even said their correct business name during the original call. Omitting the "Blue" portion of their business name.

I told the member of their company that my normal business practices include only paying bills that were mailed to me. I like to have a physical record, call me old fashioned.

A few days later I received a paper bill from these scam artists. Surprisingly they cant even afford a laser printer, nevermind standard letterhead. I get a bill printed from an injet printer (the ink bled onto another portion of the paper after it was folded) straight from a Microsoft Word template.

I have since called the better business bureau that I am a member of and forwared all of the information to them. They will be filing a complaint on my behalf with the southease florida better business bureau as well as the Florida State attorneys general office.

I will update this blog with any other information as it comes in

Scammed bostonian
Plymouth, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 08/26/2008 03:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/blue-yellow-book/aventura-florida-33180/blue-yellow-book-aka-blueyellowbookcom-charges-you-59800-for-productservice-you-did-no-367190. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Author of original report

Blue Yellow Book aka blueyellowbook.com

AUTHOR: Scammed bostonian - (U.S.A.)

POSTED: Tuesday, September 02, 2008

I was contacted by Blue Yellow Book today and told that there was a mistake and to disreguard the bill.

Here is the confirmation email that i recieved:
------------

Hello "DELETED MY NAME" , thank you for contacting us. We reviewed you complaint and found out that your name was mistakenly placed in our renewal campaign instead of our new sales campaign which is why the representative with whom you spoke believed that you already had a listing with us. You may disregard the invoice you received from us and you have been placed on our do not call list. If you wish to list with us in the future please feel free to contact us. Sorry for the confusion.

Carl Davis
Site Supervisor

Blue Yellow Book
------------

This person did sound sincere and explained that their salespeople are paid on commission. He explained that there was a lot of calls he had to make because of this problem. At least my problem has been resolved.

(He was aware that I posted the original complaint on ripoffreport.com)


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