Bluebird American Express BLUEBIRD-LIES AND RIPS YOU OFF ON DISPUTE ALL Nationwide

I initiated a dispute with American Express Bluebird on January 11th in the amunt of $811.30 which was a partial refund that was not given to me from an owner through VRBO (Homeaway). I sent in the documentation stating the refund had been issued by the owner but I had not received it. The initial transaction was $1361.30 and the owner only refunded me $550. When I called her she immediately issued the remaining refund but then cancelled it and will not answer her phone or respond to anyone. I have an email staing from her I was to get it and the VRBO company told her to. She initiaed it and then went back and cancelled it.  Bluebird told me I would get a provisional credit on the 10th business day after filing the dispute since I had the email from the owner stating the refund was issued and the total investigation would be no longer than 45 days from the 11 of January.. After 10 days, I got no reply from Bluebird and no credit. When I called their 800 number they gave me some excuse that it would be another day. Still no credit. I called several times and spoke to Managers, Supervisors and asked to speak to the dispute department. They all state that the back offices have no phones to call. They also have no email to coresspond as the email is only internal. Finally on January 27th they emailed and stated they needed proff that the refund was issued which I had already sent them on January 11th. They then emailed after I sent it again stating it would be another 45 days since I just sent that in to them. They just told me today that my next update would be March 13th. I explained to the idiot on the phone it was more than 45 days and she said "Sorry, we cannot help you" I got a manager and they stated " You made the transaction, it's not our fault" I told thenm the date was wrong and all they say is the back office made notes and all they can do is make notes on the account and there is no one I can speak to. They offered me to hold in a 45 min to 1 hr call que for a supervisor. This has happened to me 6 tinmes since I initially filed my dispute. I asked for evidence that they were working on my case and they say "Trust me, they are"

I filed a complaint with their Consumer Affairs Department last week in Salt Lake City and got no reply. Apparently Bluebird does not do their job under their disclosures and they say no one can make them do it. Is there any justice against these folks???