Complaint Review: BMW USA - Woodcliff Lake New Jersey
- BMW USA 300 Chestnut Ridge R. Woodcliff Lake, New Jersey U.S.A.
- Phone: 800-831-1117
- Web:
- Category: Car Parts & Accessories
BMW USA Excessive charge for upgrade Navigation CD Map Woodcliff Lake New Jersey
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I purchased a new 2007 BMW 328xi with the optional idrive system. This was a $2000 option that includes Navigation and other controls. I was appalled to recently receive an offer from BMW for a new navigation CD at the cost of $200 + shipping & handling, although the vehicle is only 16 months old. I feel that once BMW sells a consumer an expensive option, they should offer any updates to that sytsem at no charge. As a consumer, it would've been much less costly to purchase a Garmin or Tom Tom unit that is completely satellite based and does not charge for costly upgrades.
I contact BMW USA about my dismay and received the same "stock answer" twice: "It is standard procedure to charge for upgrades to the vehicle. I am sorry for your dissatisfaction."
Perhaps BMW should've warned consumers when they purchase this expensive option that upgrade costs are additional.
Jodi
Teaneck, New Jersey
U.S.A.
This report was posted on Ripoff Report on 04/29/2008 11:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bmw-usa/woodcliff-lake-new-jersey-07677/bmw-usa-excessive-charge-for-upgrade-navigation-cd-map-woodcliff-lake-new-jersey-329488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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