Boardwalk Buy Charged and took money, failed to provide goods Internet

On September 14, I placed an order via PayPal for the Ceramic Hair Straightening Brush advertised on Boardwalk Buy's Facebook page.

Boardwalk Buy immediately charged my account $25.99 and sent me a confirmation e-mail stating that my order had been receievd and that I would be receiving the product within 4-5 business days.

I spent the next few days looking at their Facebook page, looking for updated reviews on this particular item. I started to notice that they were deleting customer concerns and complaints. I flat out asked them why they were deleting comments on this product. My questions were ignored, my comments were deleted and I noticed that they blocked me from posting on their page.

On September 20, I reached out to Boardwalk Buy to inquire about my item. They responded immediately. They claimed that they were experincing an unusually high volume of orderes, which disrupted their normal delivery schedule, and that it caused a slight delay. They said, "As of now your current order delivery time is approximately 4-5 business days."

On September 26, I still had not received any shipping conformation. I logged into my PayPal account and looked up the "Seller Info" for Boardwalk Buy. They had a phone number listed as: 877-614-2103. I called the number, hoping to clear things up quickly. Lo and behold the number was out of service.

I then reached out through e-mail and I requested that they cancel my order. I did so because I found tons of things online that I did not like. Websites such as BBB, SiteJabber, ScamAdviser, ScamAudit, and ComplaintsBoard all had the same complaint down the line.

A customer service representatice named Maria S. responded to my e-mail and told me that "Unfortunately your order is currently being processed and we are unable to cancel at this point. If you are no longer interested in this item, you may refuse the delivery and have the unopened package sent back to us. Once we confirm this has been done via the tracking information we will be able to issue a refund."

I responded back to her asking her to please provide me with the carrier and tracking number so I could be aware of when it was arriving to refuse it.

Another customer service representative named Edward N. responded back: "I have looked into your order and unfortunately this is currently on back order, which would explain why you have not received some or all of your items as of yet. We are expecting to receive thousands of this particualr product by early next week so you should receive yours, at the latest, by the end of next week. We sincerely apologize for any inconvenience this may have caused."

Just a note, my friend ordered this exact same brush and inquired about it the week before I did, and received this exact same response.

I responded back to Edward and said OK great, if it's on back order please cancel it.

CSR Maria S. then replied telling me again that my order was processing and that they were unable to cancel.

So which is it? Is it on back order or is it processing? They do not provide any further information beyond these canned copy and paste messages.

I am looking to have my money refunded to my PayPal account, and opened a dispute on 9/27. As of today, BoardwalkBuy has not returned their request for information.

On 9/27 I also opened a case with BBB.

I am seeking a refund of my original payment, $25.99.