Boardwalk Buy Ordered 3 items at the beginning of December. Received 2 of the items. However I never received the 3rd item. Ontario Internet

I tried researching the tracking number only to discover the missing item was shipped to a different address in a different state. I have tried contacting this company via their customer service that advertises a reply in a few hours but have never been contacted re: a solution 

Ordered 3 items from Boardwalk Buy a few weeks before Christmas. Two of the items arrived but the 3rd item was missing. I contacted this company's customer service by email ( only method of contact). Was told the item was backordered. Then right before Christmas I received a shipping notification but still no shipment was received. I then researched the tracking number and discovered the item had been delivered to an address in Midlothian, IL. My shipping address is in Arkansas! I have tried contacting this company several times (7.attempts) with no success. Now they have blocked me from their Facebook page.