Complaint Review: booking.com - Internet
- booking.com Internet USA
- Phone:
- Web: www.booking.com
- Category: Hotel
booking.com Scaming to develop their business and customers on the road suffering World Wide Internet
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recently booking.com putting their online registred customers in danger, this business tart small and now its got bigger and a larger scam worldwide.
This is how its works, this is a internet hotel booking engin and they are seliing hotels and apartments worldwide, most of their hotels and apartments are from GDS ( Global Distribution System) and some of them are registred directly with them.
In a very high season if you book a room with them for some city they will confirm you a hotel in the city what ever you choose, there is option pay now or pay later, when you pay it once you got to the address you will know its overboked , actually this is doing by booking.com , if there are 2000 room nights available in the city and 500 room nights available on the suberbs nearby they will sell this 500 adtional room nights in subburbs to their customers showing that they have confirm booking for the city what customer choose.
So finally when customer knwo its overbooked, booking.com customer service ( this people even not located in the country ) they will try to re-allocate you to another hotel that available or in the subberbs, some how customer have to pay adtional amount at the end of the day
If customer ask to cancel the booking, still booking.com win in this situation by keeping their booking fees , as an example if they sold 500 extra room nights at a 100 euro each, its 50,000euro and their comission and booking fee along over 20,000 euro profit and they will not return this is to the customer.
I faced to this situation twise and they did exactly the same, i did try for the 3rd time asking to re-allocate, then they ask me to pay adtional 120 euro for the new hotel, again they bill also to the property for overbooking and making money, so its double profit.
Do not get involved with this scam, book with genuine booking sites like, t(((REDACTED))) or (((REDACTED))) or any websites except this scamers, the most ugliest thing is when we travel 10,000 miles and then we get to knwo hotel is overbooked in the very high season time
I do had good experience in the past with them, but not anymore, becuase their business getting better and they are trying to pull business forward with lot of trics and putting customers in danger , may be propetties too, without customers and propetirs they are no one
they say cancellation is free, but who will monitor everyday and cancel it ontime? i'm sure out of 100 at least 80 will not cancel it ontime before cancelation time ends.
Becaful with this scam booking.com
This report was posted on Ripoff Report on 08/24/2015 03:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bookingcom/internet/bookingcom-scaming-to-develop-their-business-and-customers-on-the-road-suffering-world-wi-1250624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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