Complaint Review: Brake Masters - Tucson Arizona
- Brake Masters 7085 E. 22nd St. Tucson, Arizona U.S.A.
- Phone:
- Web:
- Category: Auto Mechanics
Brake Masters ripoff Tucson Arizona
*Consumer Suggestion: Regarding 'hard stops' in Daniels post
*Consumer Comment: five causes of warped rotors
*Consumer Suggestion: Brake Rotor Warping
*Consumer Comment: Thank you for responding
*Author of original report: Simple Answer Robert
*Consumer Comment: Sound odd
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On February 6th 2006 I went into Brake Masters looking to get my front brakes fixed, hoping they would do a good job as opposed to companies like MIDAS. They did end up doing a good job except they sold me a brake fluid flush (which I really don't feel I needed, but they convinced me by showing this colored "strip test" paper which showed that the fluid was 50% deteriorated). Even though I paid to have it done, I still wonder if I needed this service, it had just been done a year ago. Anyway, that went good until a month later I started getting a "clunking" noise when first applying the brakes that got more frequent and louder. Not continously, but just a brief clunk when hitting the brake pedal. I return to Brake Masters and they replace the front rotors because they were WARPED. The manager then went on to explain to me that it was MY fault the rotors needed to be replaced (they didn't charge me but also didn't get it fixed as fast as they could have.) I understand that new brakes have to be broken in and hard stops need to be avoided, but how many people out there can avoid hard stops AT ALL for 200 miles? Try it. People pulling in front of you, red lights, you get the picture. Are Brake Masters materials (brake rotors) that CHEAP that they warp under CITY braking for about 1000 miles? Finally yes I did not report these issues to the manager because I was already upset that these problems would be blamed on the customers, at the very least it could have been discussed more tactfully.
Daniel
Tucson, Arizona
U.S.A.
This report was posted on Ripoff Report on 03/23/2006 04:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/brake-masters/tucson-arizona-85710/brake-masters-ripoff-tucson-arizona-182829. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 Consumer Suggestion
Regarding 'hard stops' in Daniels post
AUTHOR: Steve - (U.S.A.)
SUBMITTED: Thursday, September 07, 2006
Daniel,
I just have to comment on the hard stop comment you made, and give some advice on how to avoid them.
>>>>>>>>>>>
Here is what you wrote:
"I understand that new brakes have to be broken in and hard stops need to be avoided, but how many people out there can avoid hard stops AT ALL for 200 miles? Try it. People pulling in front of you, red lights, you get the picture. Are Brake Masters materials (brake rotors) that CHEAP that they warp under CITY braking for about 1000 miles"?
>>>>>>>>>>>>>>>>
Now, as a commercial driver and a mechanic, I can tell you that if hard stops are a normal part of your daily driving, and you feel they are unavoidable, you need to take a good look at your driving habits and skills.
I never make hard stops, and I lived in Tucson for 2.5 years, and I am very familiar with that Brake Masters location. I have also lived in Phoenix, Las Vegas, and OKC. All with very bad drivers and traffic conditions. I am a Class A license holder and drive a tractor trailer.
Hard stops are not a part of normal driving. If you are making hard stops you are simply not paying attention. When you drive, your eyes need to be constantly scanning left to right and in your mirrors as well as down the road as far as you can see. You need to drive with a constant "what if" scenario running in your head.
I have more than 1.5 million commercial miles logged, and in those miles there may be 3 hard stops. My point is, if you can't go 200 miles without hard stops, you shouldn't be driving.
Now, as far as the quality of the parts go, all aftermarket parts need to meet the same minimum standards as the OEM parts. As far as the brake flush goes, it is good preventive maintenence and really doesn't cost that much.
I have done business with that Brake Masters location and have found them to be the best of those types of shops I have seen. I used to live in an apt where I couldn't work on my car so I went there. Never a problem.
I thing you are one of those drivers that is always on the brake pedal because you follow too close. That will heat up rotors and wear out pads fast. Just the observation of a prior mechanic and a commercial driver.

#5 Consumer Comment
five causes of warped rotors
AUTHOR: Kenneth - (U.S.A.)
SUBMITTED: Wednesday, September 06, 2006
Number one cause of warped brake rotors is not correctly torquing the wheel nuts properly, which would be there fault. When the rotors heat up, and they will, they become more plyable. If the rotor does not have an even amount of pressure from the wheel nuts holding it, it will warp.
Number two cause of warped rotors is the quality of steel from which they are made and the thickness of the rotor. If your brake job includes machining the surfaces of the rotors you will end up with less material to disipate heat. If you have a low quality of steel then the rotors will loose there shape easier when they heat up. Neither of these would be their fault
Number three is the pads. This doesn't mean the pads are cheap.
the most common problem occurs when people upgrade to ceramic pads and fail to up grade the rotors as well. Squeeking brakes, early brake fade, and longer stopping distances are all caracteristics of cheap brakes.
Number four is failure to clean and properly lubricate caliper slide mechanisims which allow the brakes to release quickly and not drag. POPULAR AMONG LAZY MECHANICS
Number five is the Driver. Yes you too can be the cause of your warped rotors. It only takes a couple really hard stops or some good stop and go traffic to get your rotors hot enough to warp.
Hope this helps
3x ase master l1 adv specialist
P.S. Hyundai has a very expensive flywheel on some standards 1450.00 this is under the 100k mile warranty, but you may have to argue a bit. I just saved my customer 4000 by making hyundai warranty the transmission and the flywheel

#4 Consumer Suggestion
Brake Rotor Warping
AUTHOR: Steve - (U.S.A.)
SUBMITTED: Wednesday, March 29, 2006
I have been a mechanic for over 25 years. I have been an auomotive instructor for 6 years.
The "warping" of rotors has little to do with quality of manufactur and virtualy nothing to do with break in or driver habits.
This problem comes primarily from installer error. Most likely ignorance on the side of the mechanic. Upon installation of the brake rotor, It is imperative that the mechanic check the brake rotors runout measurement (wobble) once it is installed on the car. If the rotors runout exceeds .002", it is a sure thing that a brake pulsation (warp) will develop in the miles to come. The more runout the rotor has, the faster the pulsation will come about. Most repair shops are ignorant of this common mistake even though it is listed in every service manual.

#3 Consumer Comment
Thank you for responding
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Saturday, March 25, 2006
Now that riding the brake is not the issue, you should look at what may be causing the heat build-up. Rotors warp because of heat. Fluid goes bad because of it too.
Take your car to a repair shop that can check for residual pressure in the calipers. This tool is placed between the caliper piston and the outer wall. The gauge will show if the pressure is being fully released when the pedal is. If it is not, the hoses are probably the problem. Either them, or the master cylinder. To check which, the mechanic simply cracks the lines loose, to see where the fluid shoots out. First at the master cylinder, then at the hose, if the master cylinder was not holding pressure in the line after release. Replace hoses in pairs, and don't waste money on a reman master cylinder.
This can be done in a driveway without the tool also. It just takes a very good "feel" for what is happening.
I may be wrong, but what you described is heat building up, with nowhere to go, and thus your rotors and fluid are paying for it. This should not happen, not even with a Hyundai.
Good luck.

#2 Author of original report
Simple Answer Robert
AUTHOR: Daniel - (U.S.A.)
SUBMITTED: Saturday, March 25, 2006
Very easy to answer Robert, my left foot rests on the floorboard like it should be when you drive. I have owned 3 cars since I moved here, and that was 11 years ago. NEVER have I had car brakes do this to me and I have not changed my driving habits. This is really odd because I have used Brake Masters before and this is the first time I have had trouble with them. Unless the only thing I can think of, and I don't think brake rotors are proprietary to the manufacturer, is that Hyundai uses cheap parts in their cars. Gee, given my constantly failing power windows, who would have thought?

#1 Consumer Comment
Sound odd
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Saturday, March 25, 2006
Being in Arizona, your brake fluid should only need flushing every two years, or more. Every year? This could only be if the fluid was getting hot.
You warped the rotors? This goes back to them getting hot.
A simple question for you. When you drive, where is your left foot?


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