Chris Eperson - Brewer-Caldwell Property Management Gave me the keys to wrong house and mailbox. a week later and still no KEYS!! ripoff Gilbert Arizona

I contacted Getmyhomesvalue.com on June 29th to cancel my subscription via phone and email.. Neither method received a response , just an auto-reply from customer service.

I finally received a cancellation confirmation from them on July 16th.

My contention is that since I did not have the opportunity to cancel my subscription on the 15th of June, per company policy, my June 29th cancellation should be accepted; and my credit card company reimbursed in the amount of $760.00. I am also out $190.00 for the month of June, which I should probably be reimbursed for , as well.

Hello, this is Chris, the agent talked about in this complaint. I don't at all appreciate the misuse of my name and the false accusations of this tenant. I feel it is important to point out several important details in response to this tenant's post, and if anyone reading this needs further clarification, feel free to contact me.

First of all, every issue this tenant states was never addressed has been resolved. I understand that the overall situation was frustrating, but the problems were caused by things out of my control, as explained every time I'd talk to this tenant. Although it couldn't be solved overnight, I set the procedures in motion to get it handled.

The keys and garage door opener remotes that were given to this tenant were the keys returned to us by the previous tenant, so we naturally assumed they were the keys to the home. They were able to access the home by the other key provided, and move in without incident. The tenant made a copy of the key for a couple dollars, and both the husband and wife had access to the home. When I was informed of what remotes the tenant needed, they were delivered to their doorstep.

I never asked them "what could I do to keep them from going to my manager". I am the manager, and they were informed they needed to deal with me on the issues. Both the husband and wife were calling at separate times, giving me two different stories, and as I did my best to keep them both informed, I finally told the husband that I would take calls from him and give him updates so all of us were giving and receiving the same information. Aaron forwarded their message to me and expected me to handle it, so I did. When I asked what needed to resolved, it was to clarify what was still pending, and no, I don't have a hearing problem.

I never informed the tenant that I would be coming to their home on 7/13. I'm not sure how they got that understanding, but I am not a locksmith, nor ever claimed to be. They already had the house keys, and were waiting on the mail keys. the tenant was informed that the locksmith that was scheduled would be out on a particular day to re-key their mail box, and the mail carrier was more than happy to give them their mail until that happened, as indicated by the tenant to me. So again, I understand how this is an inconvenience, but the situation was nevertheless handled, and the tenant knew when the keys would be received. They called to complain about not getting them yet, when they had already been delivered to their door, and they didn't bother to check first.

So... in a little over a week, when this complaint was filed by the wife, they already had house keys, I knew the brand of garage door remotes they needed and ordered them, and scheduled the locksmith to take care of the mail keys while they were still able to get their mail and were updated on every bit of information i had available to me.

Since then, everything has been addressed and they have everything they need to enjoy the rental property.

Regards,

Chris Epperson
Brewer-Caldwell Property Management, Inc.