Complaint Review: Brinks Home Security - Tucson Arizona
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- Brinks Home Security brinkshomesecurity.com Tucson, Arizona U.S.A.
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- Category: Home Security
Brinks Home Security Misrepresented products Tucson Arizona
*REBUTTAL Owner of company: pets and alarms
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When we had our service set up we had paid the extra money to have "pet friendly" motion sensors installed. a few days later we started getting false alarms due to our cats setting these "pet friendly" alarms off. after the third or fourth false alarm i called to ask about these sensors. The lady on the phone said that the sensors are mainly for dogs and not cats.
We now have to resort to locking our cats in a room while we are not home just to have our sensors on. My most recent encounter with calling the customer service was a suggestion to turn off the sensors when my alarm is on. That seems to defeat the purpose of having motion sensors if i am not even using them.
Mike
tucson, Arizona
U.S.A.
This report was posted on Ripoff Report on 01/02/2008 10:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/brinks-home-security/tucson-arizona-85706/brinks-home-security-misrepresented-products-tucson-arizona-296286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
pets and alarms
AUTHOR: broadviewtech - (USA)
SUBMITTED: Friday, October 02, 2009
i find this astounding as a technition the sensors that any alarm company uses is not like a human eye ball it can not tell the diffrance between a person and an animal so if u have pet speciclly caats witch tend to move around alot than the only resolution is confine them to a part of the house where the motion can not see it so it comes to a decision whats more important the animals comphert (during the time youre gone)or the safty of youre home
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