Report: #1251860

Complaint Review: Broadstar Cable - West Palm Beach Florida

  • Submitted:
  • Updated:
  • Reported By: Kelly — West Palm Beach Florida USA
  • Broadstar Cable 3965 Investment Lane Ste A5 West Palm Beach, Florida USA

Broadstar Cable Biggest Rip off in Palm Beach County! West Palm Beach Florida

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The cable/internet tech did not correct the problem, and when I called the cable company, they did not seem to worry about the ongoing problem. Our internet connection was lost on Aug. 22, 2015.

We called multiple times during the week to troubleshoot and to schedule a tech to come out. I was told that we probably needed a new modem. They said a tech could not come to check/fix the internet until 8/29/15. We also had previously called at least 7 times to get local channels.

The tech showed up, cut all of the coax cables and replaced the ends, looked at my computer and said "It should work now but it will be slow." He also said he fixed the cable to give us local channels. He did not give me a copy of the work order or ask me to sign off on the visit. The internet worked for about 15 minutes after he left. I called the cable company and was on the phone with customer service for 1 hour and 16 minutes and still did not get a resolution.

In addition to no internet, when I turned the tv on, not only did we not have local channels, we also did not have any of our channels and did not have access to our DVR. I called customer service again and spoke with Zachary who said he was a manager.

I explained my frustrations to him and he said they could not send a tech back to our home to fix the problem until Friday Sept. 4, 2015. I explained I am a student and do all of my school work online. He said "I'm sorry but this is the best we can do."

He then transferred me to Pasqual, who is the property manager for the cable company for my apt. complex. He was not available so I left a voicemail and as of the time of this complaint, he has not returned my call.

This report was posted on Ripoff Report on 08/30/2015 02:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/broadstar-cable/west-palm-beach-florida-33404/broadstar-cable-biggest-rip-off-in-palm-beach-county-west-palm-beach-florida-1251860. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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