Broadstar, Broadstar Holding LLP - HORRIBLE service in The Gables, Gainesville, FL - Company in Williamstown, New Jersey

This company was brought in last summer to save the HOA a few thousand dollars. It was not worth it.

First of all, the services this company provides aren't nearly as good as (((competitor's name redacted))). (((redacted))) has local offices and technicians who were professional and courteous. The cable services didn't have as many HD channel offerings, but the services were always up, regardless of weather. The receivers were the latest and greatest technology, very responsive and full of features. The OnDemand was great, with lists of free shows and movies available. The internet, while a little more expensive, was capable of up to 50 Mbps for those who wanted it. Overall, the service was great.

Broadstar is a Dish reseller and Internet provider. This means they came in and setup 2 dishes and use these dishes to provide satellite cable to every tenant in the complex.  If I were Dish, I would be ashamed of the bad name this company is giving them and fire them. They laid their own fiber for internet, probably connecting to the same fiber at the head of the neighborhood that (((redacted))) uses. The maximum speed they sell is 12 Mbps. Surely, the fiber is capable of more. Overall, the service is poor.

• Physical installation crew (laying fiber) were some scary looking and acting people. The switch to a new company wasn't communicated with the existing company, which resulted in verbal confrontations between (((redacted))) and Broadstar technicians.


• Installation crew who installed boxes for $35 were unprofessional, in and out in 10 minutes, complained about even having to do the installations while here, didn't test anything, and didn't even bother to inform us that we should connect our box to the router (requires physical connection, not wireless) in order to get on demand or PPV services. They left without ensuring HD was working, which resulted in several days of waiting for HD service.


• Physical installation of fiber and cable lines was reportedly a "horrible job" by their own admission.


• The receivers are slow to respond and load channels, don't have a clock on the front, and stay hot even when they are off, which is a waste of electricity.