Budget Brakes - Do I REALLY need the work done/parts they say I do?? Huntsville Alabama

This is Michael Palazzolo, co-owner of Budget Brakes. I remember our phone conversation and only recently became aware of your post. As you know, I got a check out to you the same day you called, which is how we do business. We make every effort to get refunds out to customers the same day we receive a request.

As is the case with many companies, Budget Brakes refunds come from the corporate office rather than individual stores. Budget Brakes has a brake-inspection process that is much more thorough and detailed than most of our competitors. We also follow industry specifications for parts replacement, which not all places do.

I dont know what sort of inspection process the second establishment you mentioned has, but our polity is to not cut corners, and we strive to be honest in all our dealings with customers.

Well, STRIKE TWO for Budget Brakes...After telling them I wanted my money back, the Huntsville, AL., University Drive store "passed the buck" onto the corporate store!! They said the store DOESN'T ISSUE REFUNDS, that I would have to contact the corporate office for corporate to issue me a REFUND CHECK. That may be fine & dandy if I'd written a check or used a credit/debit card for the deposit I placed on those calipers I SUPPOSEDLY needed, but I paid CASH. Therefore, I expect my refund to be issued the same. Well, I guess we'll have to go without groceries & gas for the next week 'til the d**n check clears the bank----THANX ALOT Budget Brakes----NOT!!