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Report: #813761

Complaint Review: Budget Rent a Car System, Inc. - Virginia Beach Virginia

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  • Updated:
  • Reported By: JBS — Saint Petersburg Florida United States of America
  • Author Not Confirmed What's this?
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  • Budget Rent a Car System, Inc. PO Box 66220 Virginia Beach, Virginia United States of America

Budget Rent a Car System, Inc. Budget Vehicle Damage Claims Department Avis/Budget Rental Company Rip Off Virginia Beach, Virginia

*UPDATE EX-employee responds: Know just what you are talking about

*Consumer Comment: comment

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I rented a 2011 Hyundai Elantra Sedan 4 Dr. Vehicle # 052370581 License Plate # CL4M466 Texas (Reservation # 44458433US5) (BCD T997000)at Sears Budget Rental, 303 US Hwy 301 Blvd., West, Bradenton, FL. 34205.  (941)746-2130 from Nov 22, 2011 - Nov 29, 2011.

James, Budget Representative, examined the rental vehicle on Nov. 22, 2011, and there wasn't any damage on the Lower Right Front Bumper.  I returned the rental vehicle a day early on Nov 28, 2011.  Again, James, Budget Representative, examined the rental vehicle on Nov 28, 2011, and there wasn't any damage on the Lower Right Front Bumper.

On December 03, 2011, Avis/Budget Group created a falsified Accident/Incident Report Claim # 11B061156; Accident Date: 11/22/2011.  Avis/Budget Rental Car Group falsely accused me of having an accident on 11/22/11 with the 2011 Hyundai Elantra Sedan 4 Dr. to get more money from me.

I don't think this is an isolated incident.  Avis/Budget Rental Car rip off their customers by accusing their customers of being in an accident.

This report was posted on Ripoff Report on 12/25/2011 08:11 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE EX-employee responds

Know just what you are talking about

AUTHOR: honest employee - (United States of America)

POSTED: Thursday, July 05, 2012

I use to work in the Damage Control Dept for Avis Budget and their policy is to charge the most recent renter after the damages were found. If the car had damages after you had it inspected then it was probably damaged by the people who move the cars around from location to location.

Alot of the times they do not find damages to the cars until they are ready to be turned into the auctions for the auto companies and they charge the last renter even though the damages could have been done multiple renters agao. It is a Lotto for them in hopes to get the money from you. If not from you they then go the the renter before you and so  on.

The customer service reps that answer the phones are really (on the most part) good people but they have supervisors (usually 1 supervisor and one team leader for 3 reps) looking over their shoulders. With threats of terminations if the jobs are not performed to their (supervisor) satisfaction. 

I believe overall the company has good intentions however it is so oversupervised and that is where the problem lies. Also the more money the company makes the bigger the bonus .

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#1 Consumer Comment


AUTHOR: Jeanski - (USA)

POSTED: Monday, December 26, 2011

There seems to be a lot of complaints about rental companies that do this. I rent a car rather frequently but I've never experienced this. I figure it's because my nephew works for Enterprise and they can see I get the family discount and don't mess with me. But just to be safe, I use the video feature on my smart phone and record the representative while he inspects the car at turn in.  That way, I'm always covered.

I'm surprised more people don't do this. Even if your phone doesn't have this feature (or even a camera) you can always try faking it :-)

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