BuyBackWorld Destroyed my iPad Internet

Updated review.  Previously rated poorly based on a transaction in which I sent back an old iPad in excellent condition using the provided packaging.  There was a 2 week delay in hearing from them about my item (even then, it took an e-mail from me to prompt a response).  I received a very low counter-offer as they reported my item had "heavy wear."  I rejected this offer and requested my item be returned, as I knew there was no sign of wear on it when I sent it.  When I received my returned item, I found it had been completely shattered.  I don't know if the damage occurred in transit or in the company warehouse, but company did not inform me that there was unexpected damage on the item.  After filing a complaint with the BBB, the company ultimately accepted my item and honored my initial estimate.  I still feel that the company fell short in (1) providing sufficient protection in the shipping packaging; (2) providing rapid turnaround on my item inspection or at least providing an update when they could not meet the anticipated timeline; and (3) providing transparent and honest feedback when the item arrived with unexpected severe damage.  I would have loved to work out a better solution with them without having to have my item shipped back to me only to be returned to them days later.  Still, I have to give them credit for "making it right" in the long run.